Ocean Import Manager

Savino Del Bene; Bensenville (IL); On-site; USD 85,000 - 110,000; Full time

Job summary

Savino Del Bene is seeking an Ocean Import Manager to lead the Import team and oversee regulatory compliance and account activities. The role requires strong leadership, negotiation, and coordination skills to deliver high levels of service in a fast-paced environment.

The position is based in the United States (Illinois) and involves direct oversight of import operations, process improvements, and team development to ensure customer satisfaction and operational excellence.

Qualifications

• High School Diploma or GED required.
• Minimum five years of related experience in freight forwarding.
• Minimum three years of supervisory or managerial experience.
• Knowledge of incoterms.
• Excellent written and verbal communication; math skills for dimension conversions.

Responsibilities

• Lead and manage the Import team with strong leadership and mentorship.
• Coordinate account activities and provide guidance to teams.
• Drive results by leveraging the right people at the right time.
• Lead resolution of issues through effective negotiation with stakeholders.
• Maintain communication strategy within accounts and ensure customer satisfaction.

Skills

Import regulations

Leadership

Account coordination

Negotiation

Communication

MS Office

Education

High School Diploma or GED

Tools

MS Office

Job description

Savino Del Bene is a Global Freight Forwarding Company headquartered in Florence, Italy. With more than 295 offices and 5,500 employees globally, Savino Del Bene is one of the leading logistics companies that offers import, export, customs brokerage services, and warehousing third-party solutions servicing several Vertical Markets. We are currently seeking a strong Ocean Import Manager to join our growing team.

Essential Job Functions

• Lead and manage the Import team with strong leadership skills and mentorship


• Must have a better-than-average understanding of the Import Regulations or other government agency regulations that govern exports.


• Collaborate closely with staff to coordinate account activities


• Provide proper guidance and coaching to teams


• Deliver results by leveraging the skills of the right people at the right time


• Lead resolution of difficult issues through effective negotiation tactics


• Manage communication strategy within accounts


• Maintain a high degree of motivation in team members to retain the focus of providing the highest levels of customer satisfaction


• Provide ongoing growth and development opportunities for team members


• Proactively manage the account by constantly assessing changes to the business and their impact to the Company


• Identity all potential risks and develop a mitigation plan


• Escalate any unresolved issues or risks before they materially impact the Company


• Work closely with other departments to deliver a high level of service to customers


• Effectively manage any issues that do arise


• Develop relevant internal and external metrics to measure performance


• Perform other duties as assigned. Must be able to perform essential job functions with or without reasonable accommodations.

Qualifications Needed:

• High School Diploma or GED required.


• Minimum five years of related experience in freight forwarding.


• Minimum three years of supervisory or managerial experience required.


• Knowledge of incoterms


• Demonstrates excellent written and verbal communication skills; along with math skills for dimension conversions


• Intermediate to Advanced PC skills - MS Office


• Highly organized


• Professional and courteous demeanor


• Displays a flexible and open-minded willingness to adapt to new environments and be a team player