Ocean Import Agent

Staffmark; Bensenville (IL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive weekly pay

Comprehensive benefits including med/d

Life insurance and disability

Optional 401(k) plan

Growth opportunities

Job summary

Staffmark is seeking an Ocean Import Agent in Bensenville, IL, offering a Monday–Friday schedule and a $20–$25 per hour pay rate. You will manage ocean import shipments, handle documentation, and coordinate with carriers and brokers while ensuring accuracy and compliance.

The role emphasizes data entry, customer interaction, and collaboration within a fast-paced brokerage environment. Strong organizational, communication, and computer skills are essential for success.

Qualifications

• 1-2 years in ocean imports, freight forwarding, logistics, customer service, or data entry
• Understanding of ocean import documentation and customs processes preferred
• Strong organizational and multitasking skills
• Excellent verbal and written communication abilities
• Customer-service mindset and professional demeanor
• Experience with carriers, brokers, trucking companies, or international vendors is a plus

Responsibilities

• Coordinate and monitor ocean import shipments from arrival to final delivery
• Track and trace import files to ensure timely freight movement
• Enter shipment data into company operating systems
• Prepare and distribute import documentation for customers, brokers, and vendors
• Communicate with customers regarding shipment status and import requirements
• Coordinate with shipping lines, trucking companies, warehouses, and customs brokers
• Process billing and ensure accurate invoicing
• Maintain compliance with customs regulations and company procedures
• Support continuous improvement and KPI goals

Skills

Typing 40 WPM

Strong computer skills

Customer service mindset

Professional demeanor

Education

High School Diploma or GED

Logistics coursework or International Business

Proficiency with Outlook and Excel

Tools

Microsoft Outlook

Excel

Job description

Now hiring for a Ocean Import Agent
Location: Bensenville, IL
Pay Rate: $20.00 – $25.00 per hour
Schedule: Monday-Friday, 8:00 am-5:00 pm

Join the team. Be valued.
Pros wanted. This is your kind of job.

Looking for Ocean Import Agent jobs in Bensenville where your skills can make a real impact? This opportunity offers the chance to contribute to a growing team, develop your experience, and build a rewarding career in a professional work environment.

Job Duties

• Coordinate and monitor ocean import shipments from arrival through final delivery
• Track and trace import files to ensure timely movement of freight
• Enter shipment data accurately into company operating systems
• Prepare and distribute import documentation for customers, customs brokers, and vendors
• Communicate with customers regarding shipment status and import requirements
• Coordinate with shipping lines, trucking companies, warehouses, and customs brokers
• Process billing and ensure accurate invoicing of customers and vendors
• Maintain compliance with customs regulations, company procedures, and operational standards
• Support continuous improvement initiatives and meet departmental KPI goals

Education Requirements

• High School Diploma or GED required
• Additional coursework in Logistics, Supply Chain, International Business, or Transportation preferred
• Strong computer skills, including Microsoft Outlook and Excel
• Ability to type a minimum of 40 WPM

Experience Requirements

• 1-2 years of experience in ocean imports, freight forwarding, logistics, customer service, or data entry
• Understanding of ocean import documentation and customs processes preferred
• Strong organizational and multitasking skills
• Excellent verbal and written communication abilities
• Professional demeanor with a customer-service mindset
• Ability to work in a fast-paced brokerage environment
• Experience interacting with carriers, brokers, trucking companies, or international vendors is a plus

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Opportunities for Growth through a variety of assignments with leading employers.

What You Will Do

As a Ocean Import Agent you will perform responsibilities that support the daily operations of your assigned employer while following established procedures, quality standards, and workplace safety requirements. Duties may include operating equipment, working with customers, handling materials, preparing documentation, supporting administrative activities, using technology, collaborating with team members, or completing other responsibilities appropriate to the position. Successful Ocean Import Agent professionals demonstrate adaptability, professionalism, attention to detail, and a commitment to producing quality work while contributing to organizational success.

• Ensure smooth and timely freight process flow meeting customer expectations Ensure accurate and timely data entry into our operational system, per Operational Performance Standards (OPS) Track and Trace Ocean Import Files daily Utilize Department Workflow Ensure documents are sent to a customer or broker for customs purposes.
• Ensure accurate and timely client and vendors billing, within Expeditors and customer standards. · Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintaining good relationships with suppliers (Shipping lines, trucking companies, CFS, etc.).Always meet compliance with regulations internal and external in accordance with government regulations.
• No fines, penalties or late filing.
• Understand department process flow, and look for best practices to improve operational efficiency and productivity Ensure all customers standard operating procedures in place and updated in the DLSOPs.
• Review and update monthly.
• Meet KPI standards in accordance with the Company’s procedures · Timely responses to emails (within 24 hours) and voicemails (within 1 hour) (internal and external) Escalation of problems to Management when necessary

The Ocean Import Agent performs work that contributes directly to organizational productivity and customer satisfaction. This role requires dependable attendance, attention to detail, and the willingness to learn new skills as business needs evolve.

Successful Ocean Import Agent professionals demonstrate professionalism, adaptability, and a positive attitude while helping organizations achieve operational excellence.

This career offers opportunities to build valuable experience across a wide variety of industries.