Ocean Freight Supervisor: Lead Shipments, Ops & Growth

AIT Worldwide Logistics, Inc.; Chicago (IL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Meal vouchers

Edenred meal card allowance

Volunteer hours

Job summary

AIT Worldwide Logistics, Inc. in Chicago seeks an Ocean Freight Supervisor to ensure timely execution of export shipments and to oversee operational procedures.

You will maintain customer relationships, identify growth opportunities, and support acquisition of new customers to drive service excellence. The role involves supervising and developing staff, handling customs clearance, and coordinating CRM data while optimizing processes for on-time deliveries.

Qualifications

• Bachelor's degree in business administration.
• 5 Years of Experience in Forwarding Leadership role.
• Fluent oral and written English is a must.
• Experience in leading negotiation and discussions.
• Organizational talent as well as analytical skills.
• Quick perception and open for changes.
• High affinity for organizational and administrative tasks.

Responsibilities

• Organize and coordinate export and import shipments
• Optimize processes and procedures
• Maintain high customer satisfaction while following customer processes
• Provide customer support and consult, and help acquire new customers
• Manage and coordinate subordinates in personnel and technical aspects
• Recruit, assess, train, and develop employees
• Manage export and import shipments organizationally and technically
• Ensure smooth, on-time processing
• Improve and secure documentation of procedures
• Support and advise customers
• Prepare calculations, analyses, and presentations
• Handle customs clearance
• Handle correspondence with customers, agents, and service providers
• Process sea freight FCL and LCL orders
• Lead negotiations and sales meetings
• Lead, support, evaluate, and train employees
• Maintain CRM data and ensure up-to-date entries
• Create solutions and develop local SFR product

Skills

Fluent English

Negotiation

Organizational skills

Analytical skills

Change management

Education

Bachelor's degree in business administration

Job description

AIT Worldwide Logistics, Inc. in Chicago seeks an Ocean Freight Supervisor to ensure timely execution of export shipments and to oversee operational procedures.

You will maintain customer relationships, identify growth opportunities, and support acquisition of new customers to drive service excellence. The role involves supervising and developing staff, handling customs clearance, and coordinating CRM data while optimizing processes for on-time deliveries.