Global Operations Lead - International Freight

AIT Worldwide Logistics, Inc.; Chelsea (MA); On-site; USD 76,000 - 114,000; Full time

Benefits offered by this job

Bonus potential

Medical, Prescription, HSA/FSAs

401(k) and Tuition Reimbursement

Job summary

AIT Worldwide Logistics is seeking an International Operations Supervisor to lead the global freight forwarder’s international team and optimize cross-border shipments. You will supervise staff, coordinate with service providers worldwide, ensure timely transfers, and uphold safety and quality standards across the international accounts.

Join a collaborative, growth-oriented environment with competitive compensation and potential performance bonuses.

Qualifications

• Associates degree in a related field or equivalent experience with at least 7 years in the industry.
• 5-7 years' experience in International Freight Forwarding.
• Minimum 1-2 years in a supervisory role.
• IATA certification is preferred; DG certification desired.
• Proficient with Microsoft Office and web tools.
• Strong written and verbal communication skills.
• Ability to manage conflicts and maintain quality standards.
• Flexible with hours in a fast-paced environment.

Responsibilities

• Supervise staff assignment distribution, reporting and absences.
• Monitor overtime and schedules.
• Maintain safety culture and quality standards.
• Execute SOPs, KPIs, trainings, and assignments.
• Provide leadership and management of international accounts.
• Conduct quarterly audits with direct reports.
• Set employee goals aligned with company standards.
• Conduct New-Hire training for new employees.
• Develop staff through training and coaching.
• Responsible for office operation when the manager is absent.
• All other duties as assigned.
• The wage range for this position is $76,220.00-$114,340.00 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

Skills

Strong oral and written communication

Conflict resolution

Ability to work in high-volume/high-压力

Microsoft Office proficiency

Education

Associate degree or equivalent experience in related field

IATA certification

DG certification desired

Tools

Microsoft Office Suite

Internet Explorer

Job description

AIT Worldwide Logistics is seeking an International Operations Supervisor to lead the global freight forwarder’s international team and optimize cross-border shipments. You will supervise staff, coordinate with service providers worldwide, ensure timely transfers, and uphold safety and quality standards across the international accounts.

Join a collaborative, growth-oriented environment with competitive compensation and potential performance bonuses.