Ocean Freight & Customer Ops Logistics Specialist

AJC International, Inc.; Guaynabo (PR); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Eagle Logistics Systems is seeking a Logistics Specialist (Domestic) to join our San Juan operations. You will be the primary contact for multiple accounts, handling logistics tasks and customer service to ensure smooth import/export operations.

You will coordinate bookings, manage inventory on-site, and communicate loading plans and scheduling details to customers, steamship lines, and internal teams. The role emphasizes accuracy, responsiveness, and proactive problem solving.

Qualifications

• Bachelor's Degree or equivalent experience required.
• 2 to 5 years of previous logistics, ocean freight, or customer service experience is required.
• Must be able to speak, read, and write in English fluently.

Responsabilités

• Provide exceptional customer service while building relationships with new and existing customers.
• Manage all inquiries and requests in a timely manner.
• Administer and create files with booking information (Purchase Order, Booking, Container Size, Temperature, Sail Date, etc).
• Organize booking requests with steamship lines through different means of communication.
• Manage and maintain all inventory onsite by planning, verifying appointments and providing visibility to customer.
• Send customer a daily on-hand inventory report and appointment schedule.
• Ensure customer is up to date on product discrepancies (damage, shortage, overage).
• Prepare loading plans based on customer instructions and approved weight/cubes.
• Provide solutions and recommendations on loading freight.
• Supply manifest with final loading information to customer.
• Submit bill of ladings to steamship line according to commodity.
• Confirm sailings and update the system with accurate information; notify customer if sailing dates differ from plan.
• Facilitate service failure investigations and ensure corrective actions.
• Assist all claim processes within a timely manner.

Connaissances

Attention to detail

Customer service

Planning & organizing

Deadline management

Communication skills

Formation

Bachelor's degree or equivalent experience

Description du poste

Eagle Logistics Systems is seeking a Logistics Specialist (Domestic) to join our San Juan operations. You will be the primary contact for multiple accounts, handling logistics tasks and customer service to ensure smooth import/export operations.

You will coordinate bookings, manage inventory on-site, and communicate loading plans and scheduling details to customers, steamship lines, and internal teams. The role emphasizes accuracy, responsiveness, and proactive problem solving.