Logistics Specialist — Ocean Freight & Customer Service

AJC Group; San Juan (PR); On-site; USD 42,000 - 54,000; Full time

Job summary

Eagle Logistics Systems in San Juan is seeking a Logistics Specialist (Domestic) to join the operations team. The role focuses on import/export and ocean freight, acting as primary contact for multiple accounts and contributing to efficient logistics execution.

You will handle customer service, bookings, loading plans, inventory visibility, and coordination with steamship lines, with opportunities to impact service levels and customer satisfaction.

Qualifications

• Bachelor’s Degree or equivalent experience required.
• 2 to 5 years of previous logistics, ocean freight, or customer service
• Candidates must be able to speak, read, and write in English fluently.

Responsibilities

• Provide exceptional customer service while building relationships with new and existing customers.
• Manage all inquiries and request within a timely manner.
• Administer and create files with all booking necessary information (Purchase Order, Booking, Container Size, Temperature, Sail Date, etc).
• Organize booking requests with steamship lines through different means of communication.
• Manage and maintain all inventory onsite by planning, verifying appointments and providing visibility to customer.
• Send customer a daily on hand inventory report and appointment schedule.
• Ensure customer is up to date on all product discrepancies received (damage, shortage, and overage).
• Prepare all loading plans based on customer’s instructions and approved weight and/or cubes.
• Provide solutions and recommendations on loading customer freight.
• Supply manifest with final loading information to customer.
• Submit bill of ladings to steamship line according to commodity.
• Confirm sailings and update the system with accurate information.
• Notify the customer if sailing dates are different than originally planned.
• Facilitate service failure investigation/complaint and ensure corrective and preventive actions are in place.
• Assist all claim processes within a timely manner.

Skills

Attention to detail

Customer service

Planning and prioritization

Communication

Education

Bachelor’s Degree or equivalent experience

Job description

Eagle Logistics Systems in San Juan is seeking a Logistics Specialist (Domestic) to join the operations team. The role focuses on import/export and ocean freight, acting as primary contact for multiple accounts and contributing to efficient logistics execution.

You will handle customer service, bookings, loading plans, inventory visibility, and coordination with steamship lines, with opportunities to impact service levels and customer satisfaction.