Eagle Logistics Systems: Logistics Specialist

AJC Group; San Juan (PR); On-site; USD 42,000 - 54,000; Full time

Job summary

Eagle Logistics Systems in San Juan is seeking a Logistics Specialist (Domestic) to join the operations team. The role focuses on import/export and ocean freight, acting as primary contact for multiple accounts and contributing to efficient logistics execution.

You will handle customer service, bookings, loading plans, inventory visibility, and coordination with steamship lines, with opportunities to impact service levels and customer satisfaction.

Qualifications

• Bachelor’s Degree or equivalent experience required.
• 2 to 5 years of previous logistics, ocean freight, or customer service
• Candidates must be able to speak, read, and write in English fluently.

Responsibilities

• Provide exceptional customer service while building relationships with new and existing customers.
• Manage all inquiries and request within a timely manner.
• Administer and create files with all booking necessary information (Purchase Order, Booking, Container Size, Temperature, Sail Date, etc).
• Organize booking requests with steamship lines through different means of communication.
• Manage and maintain all inventory onsite by planning, verifying appointments and providing visibility to customer.
• Send customer a daily on hand inventory report and appointment schedule.
• Ensure customer is up to date on all product discrepancies received (damage, shortage, and overage).
• Prepare all loading plans based on customer’s instructions and approved weight and/or cubes.
• Provide solutions and recommendations on loading customer freight.
• Supply manifest with final loading information to customer.
• Submit bill of ladings to steamship line according to commodity.
• Confirm sailings and update the system with accurate information.
• Notify the customer if sailing dates are different than originally planned.
• Facilitate service failure investigation/complaint and ensure corrective and preventive actions are in place.
• Assist all claim processes within a timely manner.

Skills

Attention to detail

Customer service

Planning and prioritization

Communication

Education

Bachelor’s Degree or equivalent experience

Job description

About Eagle Logistics Systems

Eagle Logistics Systems is a freight forwarder that specializes in the Puerto Rico trade. With over 25 years of experience on the island, we help connect shippers with buyers and also support other transportation companies in reaching Puerto Rico efficiently.

We operate with our own trucks and warehouse space, giving us the ability to handle all types of cargo—whether it's a full container load (FCL) or less-than-container load (LCL). We offer multiple sailings each week, giving you flexible options that meet your schedule.

In addition to Puerto Rico, our experienced team can also provide logistics support and competitive rates for destinations around the globe. Our wide range of services includes ocean freight, domestic trucking, drayage, transfers, and warehousing.

Note: Eagle Logistics Systems is owned by AJC Logistics, which is headquartered in Atlanta, Georgia.

Position Summary

We are looking for an energetic problem solver with import/export and ocean freight experience to join our operations team in San Juan. The Logistics Specialist (Domestic) will be responsible for important logistics and customer service tasks and will be the primary point of contact for multiple accounts for our Eagle Logistics Systems division. You will be exposed to our talented workforce and diverse company culture while having the opportunity to make an impact on our business!

Your Day-to-Day

• Provide exceptional customer service while building relationships with new and existing customers.
• Manage all inquiries and request within a timely manner.
• Administer and create files with all booking necessary information (Purchase Order, Booking, Container Size, Temperature, Sail Date, etc).
• Organize booking requests with steamship lines through different means of communication.
• Manage and maintain all inventory onsite by planning, verifying appointments and providing visibility to customer.
• Send customer a daily on hand inventory report and appointment schedule.
• Ensure customer is up to date on all product discrepancies received (damage, shortage, and overage).
• Prepare all loading plans based on customer’s instructions and approved weight and/or cubes.
• Provide solutions and recommendations on loading customer freight.
• Supply manifest with final loading information to customer.
• Submit bill of ladings to steamship line according to commodity.
• Confirm sailings and update the system with accurate information.
• Notify the customer if sailing dates are different than originally planned.
• Facilitate service failure investigation/complaint and ensure corrective and preventive actions are in place.
• Assist all claim processes within a timely manner.

Tools For Success

Essential Traits & Skills

• Strong attention to detail to accomplish tasks thoroughly and accurately.
• Effective customer service skill set.
• Ability to independently plan, organize and prioritize effectively.
• Must be able to meet deadlines easily.
• Clear verbal and written communication skills.

To Be Considered Candidates Must Have

• Strong attention to detail to accomplish tasks thoroughly and accurately.
• Effective customer service skill set.
• Ability to independently plan, organize and prioritize effectively.
• Must be able to meet deadlines easily.
• Clear verbal and written communication skills.

Education & Experience

• Bachelor’s Degree or equivalent experience required.
• 2 to 5 years of previous logistics, ocean freight, or customer service

Language

experience is required.

• Candidates must be able to speak, read, and write in English fluently