Ocean Export Team Lead, KPI-Driven & Growth Focus

Deutsche Post; Chicago (IL); On-site; USD 69,000 - 92,000; Full time

Job summary

DHL Global Forwarding in Chicago is seeking an Ocean Export Supervisor to lead the local Ocean Export product team, overseeing operations and customer service while driving performance and profitability. This role demands strong leadership and a focus on KPIs to optimize end-to-end processes.

You will manage end-to-end Ocean Export processes, set KPIs, collaborate with internal partners, and ensure compliance and high-quality service for our customers.

Qualifications

• 4+ years of Freight Forwarding experience required, strong preference for Ocean Export.
• 1+ years of supervisory/leadership experience preferred.
• Bachelor's degree or equivalent.
• Basic knowledge of CargoWise system preferred.
• Proven ability to lead, coach, and mentor staff; strong KPI focus.
• Excellent verbal, written, and presentation skills.
• Strong Microsoft Excel, Word, PowerPoint, and Outlook skills.

Responsibilities

• Direct end-to-end Ocean Export processes and supervise the team.
• Serve as escalation contact for customer shipments and manage financials/KPIs.
• Ensure safety, security, and compliance for shipments and staff.
• Collaborate with internal teams for seamless service and support sales.
• Review month-end reports, P/L, A/P, and A/R; address carrier issues.

Skills

Freight Forwarding

Ocean Export experience

Supervisory / Leadership

KPIs

Excellent communication

Microsoft Office

Education

Bachelor's degree or equivalent

Tools

CargoWise

Job description

DHL Global Forwarding in Chicago is seeking an Ocean Export Supervisor to lead the local Ocean Export product team, overseeing operations and customer service while driving performance and profitability. This role demands strong leadership and a focus on KPIs to optimize end-to-end processes.

You will manage end-to-end Ocean Export processes, set KPIs, collaborate with internal partners, and ensure compliance and high-quality service for our customers.