Air Freight Export Team Lead – KPI-Driven Growth

DHL Group; New York (NY); On-site; USD 91,000 - 121,000; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Medical

Vision

Dental

Paid Time Off

Job summary

DHL Global Forwarding in Jamaica, NY is seeking an Air Freight Export Supervisor to lead the local air export product team, overseeing operations and customer service for end-to-end shipments.

The role drives performance, ensures quality and regulatory compliance, and collaborates with internal teams to grow business. Strong leadership and mastery of air export processes are essential.

Qualifications

• BA/BS preferred or minimum of 2 years supervisory experience in logistics/ transportation.
• Exceptional communication skills (verbal, written, and presentations).
• Comprehensive knowledge of Air Freight Export processes.
• Strong computer skills: Microsoft Excel, Word, PowerPoint, Outlook.

Responsibilities

• Manages, oversees, and performs supervisory tasks to direct and control activities for end-to-end Air Freight Export processes.
• Escalation contact for customer Air Freight Export shipments; responsible for financials, sets and drives KPIs.
• Ensures safety and security for shipments and staff; promotes good working practices.
• Collaborates with internal customers (Gateway, Trucking, Handling) to improve process flows and supports sales through meetings and calls.
• Reviews month-end reports, P/L, Accounts Payables/Receivables; escalates carrier performance issues with US Air Freight Product team.
• Supervises unionized staff; hires, coaches, trains, and evaluates performance per policies.

Skills

Communication skills

Air Freight Export

Microsoft Office

Leadership

Unionized environment

Cargo Wise

Education

BA/BS preferred

Tools

Cargo Wise

Job description

DHL Global Forwarding in Jamaica, NY is seeking an Air Freight Export Supervisor to lead the local air export product team, overseeing operations and customer service for end-to-end shipments.

The role drives performance, ensures quality and regulatory compliance, and collaborates with internal teams to grow business. Strong leadership and mastery of air export processes are essential.