Ocean Freight Supervisor

Deutsche Post; Chicago (IL); On-site; USD 69,000 - 92,000; Full time

Job summary

DHL Global Forwarding in Chicago is seeking an Ocean Export Supervisor to lead the local Ocean Export product team, overseeing operations and customer service while driving performance and profitability. This role demands strong leadership and a focus on KPIs to optimize end-to-end processes.

You will manage end-to-end Ocean Export processes, set KPIs, collaborate with internal partners, and ensure compliance and high-quality service for our customers.

Qualifications

• 4+ years of Freight Forwarding experience required, strong preference for Ocean Export.
• 1+ years of supervisory/leadership experience preferred.
• Bachelor's degree or equivalent.
• Basic knowledge of CargoWise system preferred.
• Proven ability to lead, coach, and mentor staff; strong KPI focus.
• Excellent verbal, written, and presentation skills.
• Strong Microsoft Excel, Word, PowerPoint, and Outlook skills.

Responsibilities

• Direct end-to-end Ocean Export processes and supervise the team.
• Serve as escalation contact for customer shipments and manage financials/KPIs.
• Ensure safety, security, and compliance for shipments and staff.
• Collaborate with internal teams for seamless service and support sales.
• Review month-end reports, P/L, A/P, and A/R; address carrier issues.

Skills

Freight Forwarding

Ocean Export experience

Supervisory / Leadership

KPIs

Excellent communication

Microsoft Office

Education

Bachelor's degree or equivalent

Tools

CargoWise

Job description

Job Title: Ocean Export Supervisor

Job Location: Chicago, Illinois

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

We have an exciting opportunity for an Ocean Export Supervisor who will be responsible for the end to end performance and profitability of the local Ocean Export product team which includes Operations and Customer Service. This role drives performance of the ocean freight specialists team while ensuring quality and regulatory compliance.

Key Responsibilities

• Manages, oversees, and performs supervisory tasks to direct and control activities performed to effectively manage the end to end Ocean Export processes
• Serves as the escalation contact for customer's Ocean Export shipments; responsible for the financial aspects and results; sets, communicates, and drives KPIs to ensure customer satisfaction
• Assumes responsibility for good working practices, safety, and security for customer shipments and staff
• Collaborate with internal customers (Ocean Gateway, Trucking, and, Handling etc.) for seamless customer service and improve process flows; engage with sales to grow business by participating in sales meetings and customer calls
• Review and manage month end reports, review P/L, open Accounts Payables Accounts Receivables; escalates carrier performance issues when required with the US Ocean Freight Product team

Skills / Requirements

• 4+ years of experience with Freight Forwarding experience required, strong preference for Ocean Export experience
• 1+ years of supervisory / leadership experience strongly preferred
• Bachelor's degree or equivalent experience/qualification
• Basic knowledge of Cargo Wise system is preferred
• Demonstrated leadership ability to include driving KPIs, employee engagement / team building. Strong ability to develop, coach, train, and mentor staff to success
• Exceptional communication skills (verbal, written, and presentations)
• Strong computer skills: Microsoft (i.e. Excel, Word, PowerPoint, & Outlook)

Pay Range

$68,722.50 - $91,630.00+ (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.