Ocean Export Coordinator

Nippon Express USA; Atlanta (GA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision beginning the

401k with company match

Flexible Spending Accounts, HSA, Life/

Vacation and Sick time

Commuter Benefits

Job summary

Nippon Express USA is seeking an Ocean Export Coordinator to manage export coordination, documentation, and invoicing with emphasis on service quality. This role interfaces with warehouse teams, customers, and carriers to ensure accurate, timely shipments.

The position requires strong attention to detail, problem-solving, and flexibility in hours. Proficiency in Word/Excel and knowledge of EEI/NVOCC concepts are valued. ISO processes and SOP adherence are essential.

Qualifications

• Experience in Ocean Export coordination (monitoring, dispatching, invoicing).
• Understanding of Ocean Export process, EEI, and NVOCC concepts.
• Excellent customer service skills.
• Ability to problem-solve and adapt to schedule changes.
• Diligent in following SOPs.
• Proficient with Word and Excel.
• DG certification preferred but not required.

Responsibilities

• Customer Service / Service Quality.
• Coordination of daily shipments (documentation, arranging pickup, communicating with carriers).
• Billing functions.
• Develop and maintain collaboration with all staff levels.
• ISO Internal Audit involvement.
• Other duties may be assigned based on department needs.

Skills

Ocean Export coordination

Customer service

Problem solving

SOP compliance

Time flexibility

Documentation

Tools

Word

Excel

Job description

Overview

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.

Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Salary Range:

Min: $22.13

Max: $24.13

Responsibilities

Purpose

Responsible for all ocean export activities, including customer service, coordinating the shipment processes, prepare documentation, issuing invoices, and working closely with our warehouse and the team.

Responsibilities

• Customer Service / Service Quality
• Coordination of daily shipments (documentation, arranging pickup, communicate with carriers, etc.)
• Billing functions
• Develop and maintain collaboration in a cooperative and respectful manner with all levels of staff
• ISO Internal Audit
• Special Duties may be assigned based on the needs of management. Your future assignments will depend on the needs of the department, your performance and capabilities.

Qualifications

• Experienced in all aspects of Ocean Export coordination (monitoring, dispatching, issuing invoices, etc.)
• In-depth understanding of the Ocean Export process, EEI, and NVOCC / Non-NVOCC
• Excellent customer service skills
• Ability to problem-solve
• Flexibility with hours
• Diligent in following SOP’s
• Word, Excel skills
• DG certified, preferred but not required

Organization Relationships

• This position will interact with branch colleagues, leadership staff, office personnel, and customers.
• Must be able to work with customers, vendors, and outside organizations

Work Environment

(With or without accommodations) This position is predominantly sedentary office work which involves sitting, typing, filing, and conversing on the phone.

Nippon Express offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1stof the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.

Nippon Express USAprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.