Occupancy Specialist II (Enterprise / Abbott)

WinnCompanies; Waterbury (CT); On-site; USD 33,000 - 37,000; Full time

Job summary

WinnCompanies is seeking an Occupancy Specialist II for Enterprise / Abbot, a 400-unit senior housing community in Waterbury, CT. You will support the Property Manager with recertifications and resident communications, ensuring compliance with Tax Credit programs and HUD requirements.

You will manage interviews, data entry, and documentation in Property Management Software while coordinating with agencies and residents to maintain timely and accurate records.

Qualifications

• Recertifications must be completed accurately and on time.
• Experience with affordable housing programs and HUD requirements is preferred.
• Ability to manage multiple tasks and strict deadlines with high attention to detail.

Responsibilities

• Process initial, interim, and annual recertifications.
• Notify residents of upcoming recertifications using notices from Property Management Software.
• Conduct recertification interviews with residents.
• Review each recertification to ensure all checklist items are complete.
• Send verification forms to agencies, banks, and organizations as needed.
• Complete the recertification worksheet to prepare vouchers (Form 50059) for HUD/state/local authorities.
• Ensure annual TIC reports are prepared by keeping recertification records up to date.
• Assist Property Management staff with property reviews by owners, regulators, or auditors.
• Maintain accurate information in Property Management Software and ensure regulatory compliance.
• Support move-in processes and ensure all resident files comply with funding/regulatory agencies.
• Adhere to privacy and data protection rules for residents’ personal information.

Skills

Customer service

Attention to detail

Communication skills

Time management

Valid driver’s license

Education

High school diploma or GED

Associate’s degree

Tools

Microsoft Office

Yardi

RealPage

Job description

About the opportunity

WinnCompanies is looking for an Occupancy Specialist II to join our team at Enterprise / Abbot, a 400-unit senior, affordable housing community located in Waterbury, CT.

In this role, you will be responsible for assisting the Property Manager with the initial, interim, and annual tenant recertifications at the property by working with multilayered affordable programs.

The pay range for this role is $24.00-$27.00 per hour. The selected candidate will adhere to the following schedule: Monday through Friday from 8:00AM to 5:00PM.

Responsibilities:

• Process initial, interim, and annual recertifications.
• Notify residents of their impending recertifications using notices supplied by Property Management Software.
• Conduct the recertification interviews with residents.
• Review each recertification to ensure that all checklist items are complete.
• Send recertification verification forms to the appropriate agencies (e.g., Social Security Administration, place of employment, welfare agency, Veterans Administration) relevant banks, and other organizations (e.g., drug stores).
• Complete the recertification worksheet necessary to prepare the voucher (i.e., Form 50059) for the local HUD office, state agency, or local housing authority.
• Completing the recertification worksheet so that the annual Tax Credit reports (Tenant Income Certification TIC) may be prepared for the state compliance agency.
• Assist the Property Management staff with preparing for the property review by owners, regulatory agencies, auditors, etc., as necessary.
• Ensure all information is accurate and entered in the Property Management Software.
• Comply with company policies regarding the proper treatment of Tax Credit and Resident files.
• Assist the Property Management staff with all facets of the move-in process.
• Ensure that files comply with the regulations of all funding/regulatory agencies, such as HOME and HIF.
• Ensure the proper treatment of residents’ personal and private information; maintaining such records in accordance with local, state and/or federal law.
• Ensure recertifications are fully completed and executed with Property Manager and resident signatures by the date due.
• Ensure that the recertification reporting calendar is followed and that all recertification reports and letters to tenants are run and delivered on time.
• Ensure all prospect information is maintained and managed in a waitlist and in compliance with regulations, including but not limited to: completing guest cards, purging the waitlist at periodic intervals to ensure active and available prospects are at the top of the list, keeping in contact with the top prospects to ensure interest continues when vacancies become available.
• Engage in marketing activities to increase prospect activities. Show vacant apartments or take prospects on property tours to solidify interest and pre-qualify applicants as necessary explaining income qualifications and required documentation for certification process.
• Perform special assignments as necessary.

Requirements:

• High school diploma or GED equivalent.
• 3-5 years of relevant work experience.
• A current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Experience with computer systems, particularly Microsoft Office.
• Excellent customer service skills.
• Solid verbal and written communication skills.
• Good organizational and administrative skills.
• Ability to consistently meet required deadlines and follow schedules.
• Ability to complete repetitive tasks with a high level of detail.Ability to plan and schedule 4 months of work activity.

Preferred Qualifications:

• Associate's degree.
• Bilingual in English and Spanish.
• Experience with Yardi or RealPage property management software.
• SHCM certification.
• COS or CPO certifications.