Occupancy Specialist I (Gonzalez Park)

WinnCompanies; El Paso, Northern (TX, KY); Hybrid; USD 18,000 - 19,000; Full time

Job summary

WinnCompanies in El Paso, TX is seeking an Occupancy Specialist I to support the Property Manager with tenant recertifications. You will process initial, interim, and annual reviews, conduct interviews, and ensure compliance with HUD/tax credit requirements. The role requires bilingual English/Spanish, MS Office proficiency, and strong customer service.

The position is 8:00 AM–5:00 PM MST, Monday–Friday, with weekend work as needed; benefits and onboarding support provided by WinnCompanies.

Qualifications

• High school diploma or GED required.
• 1-3 years of relevant work experience.
• Bilingual in English and Spanish.
• Valid driver's license in good standing.
• Experience with Microsoft Office.
• Excellent customer service and communication skills.
• Strong written and verbal communication.
• Good organizational and administrative skills.
• Ability to meet deadlines and follow schedules.
• Ability to complete repetitive tasks with high attention to detail.
• Ability to plan and schedule 4 months of work activity.

Responsibilities

• Process initial, interim, and annual recertifications.
• Notify residents of impending recertifications using notices from Property Management Software.
• Conduct recertification interviews with residents.
• Review recertifications to ensure all items are complete.
• Send recertification verification forms to agencies and organizations.
• Prepare the voucher (Form 50059) for HUD/state/local agencies.
• Prepare TIC reports for state compliance agency.
• Assist staff with property reviews by owners, regulators, auditors, etc.
• Ensure information is accurate in Property Management Software.
• Comply with policies regarding Tax Credit and Resident files.
• Assist with move-in processes.
• Ensure files meet funding/regulatory agency requirements (HOME, HIF).
• Maintain residents' personal information in compliance with laws.
• Ensure recertifications are completed with signatures by due dates.
• Follow the recertification reporting calendar and deliver notices on time.
• Manage waitlist information and communicate with top prospects about vacancies.
• Engage in marketing to increase prospect activity and show apartments.
• Assist with subsidy contract renewals (PBA, Section 8) and utility allowances.
• Perform special assignments as necessary.

Skills

Bilingual (English/Spanish)

Customer service

Communication skills

Organization

Attention to detail

Deadline-driven

Administrative skills

Education

High School Diploma or GED

Associate's degree (preferred)

Tools

Microsoft Office

Job description

About the Opportunity

WinnCompanies is looking for an Occupancy Specialist I to join our team at Gonzalez Park and Marmolejo Apartments, a total of 445 affordable housing units located in El Paso, TX.

In this role, you will be responsible for assisting the Property Manager with the initial, interim, and annual tenant recertifications at the property.

The hourly pay rate for this role is $13.00 - $14.00 per hour. The selected candidate will adhere to the following schedule: Monday through Friday from 8:00AM to 5:00PM MST with the ability to work weekends as needed.

Responsibilities:

• Process initial, interim, and annual recertifications.
• Notify residents of their impending recertifications using notices supplied by Property Management Software.
• Conduct the recertification interviews with residents.
• Review each recertification to ensure that all checklist items are complete.
• Send recertification verification forms to the appropriate agencies (e.g., Social Security Administration, place of employment, welfare agency, Veterans Administration) relevant banks, and other organizations (e.g., drug stores).
• Complete the recertification worksheet necessary to prepare the voucher (i.e., Form 50059) for the local HUD office, state agency, or local housing authority.
• Completing the recertification worksheet so that the annual Tax Credit reports (Tenant Income Certification TIC) may be prepared for the state compliance agency.
• Assist the Property Management staff with preparing for the property review by owners, regulatory agencies, auditors, etc., as necessary.
• Ensure all information is accurate and entered in the Property Management Software.
• Comply with company policies regarding the proper treatment of Tax Credit and Resident files.
• Assist the Property Management staff with all facets of the move-in process.
• Ensure that files comply with the regulations of all funding/regulatory agencies, such as HOME and HIF.
• Ensure the proper treatment of residents’ personal and private information; maintaining such records in accordance with local, state and/or federal law.
• Ensure recertifications are fully completed and executed with Property Manager and resident signatures by the date due.
• Ensure that the recertification reporting calendar is followed and that all recertification reports and letters to tenants are run and delivered on time.
• Ensure all prospect information is maintained and managed in a waitlist and in compliance with regulations, including but not limited to: completing guest cards, purging the waitlist at periodic intervals to ensure active and available prospects are at the top of the list, keeping in contact with the top prospects to ensure interest continues when vacancies become available.
• Engage in marketing activities to increase prospect activities. Show vacant apartments or take prospects on property tours to solidify interest and pre-qualify applicants as necessary explaining income qualifications and required documentation for certification process.
• Assist Property Management with PBA, Project Based Section 8, or other subsidy contract renewals, including calculation of utility allowances (HUD Contracts).
• Perform special assignments as necessary.

Requirements:

• High school diploma or GED equivalent.
• 1-3 years of relevant work experience.
• Bilingual in English and Spanish.
• A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Experience with computer systems, particularly Microsoft Office.
• Excellent customer service skills.
• Solid verbal and written communication skills.
• Good organizational and administrative skills.
• Ability to consistently meet required deadlines and follow schedules.
• Ability to complete repetitive tasks with a high level of detail.
• Ability to plan and schedule 4 months of work activity.

Preferred Qualifications:

• Associate's degree.
• Experience with Yardi or RealPage property management software.
• SHCM certification.
• COS or CPO certifications.