Lease Up Occupancy Specialist II (Tenison Lofts)

WinnCompanies; Dallas (TX); On-site; USD 27,000 - 29,000; Full time

Job summary

WinnCompanies is seeking a Lease Up Occupancy Specialist II for Tenison Lofts, a 164-unit affordable housing community in Dallas, TX. You will assist with initial, interim and annual tenant recertifications across affordable programs, supporting the Property Manager to complete leases and ensure compliance.

The role requires handling recertifications, communicating with residents, and coordinating with agencies while maintaining accurate records in the system.

Qualifications

• High school diploma or GED equivalent.
• 3-5 years of relevant work experience with Low Income Housing Tax Credit properties and recertifications.
• Experience with computer systems, particularly Microsoft Office.
• Excellent customer service skills.
• Strong verbal and written communication skills.
• Good organizational and administrative skills.
• Ability to consistently meet required deadlines and follow schedules.
• Ability to complete repetitive tasks with a high level of detail.
• Ability to plan and schedule 4 months of work activity.

Responsibilities

• Process initial, interim, and annual recertifications.
• Contribute to the complete Lease Up of a new construction complex by processing applications and assisting with move in processes.
• Notify residents of their impending recertifications using notices supplied by Property Management Software.
• Conduct the recertification interviews with residents.
• Review each recertification to ensure that all checklist items are complete.
• Send recertification verification forms to the appropriate agencies and organizations.
• Complete the recertification worksheet to prepare the voucher for the HUD/state agencies.
• Prepare TIC reports for the state compliance agency.
• Assist staff with property reviews by owners, regulators, auditors, etc.
• Ensure information is accurate and entered in the Property Management Software.
• Comply with company policies regarding Tax Credit and Resident files.
• Assist with all facets of the move-in process.
• Ensure files comply with funding/regulatory agency regulations (HOME, HIF).
• Maintain residents’ personal information per laws.
• Ensure recertifications are completed with signatures on time.
• Follow recertification calendar and deliver reports and letters on time.
• Maintain waitlists and manage prospect data in compliance with regs.
• Engage in marketing to increase prospect activity and show rentals.
• Perform special assignments as necessary.

Job description

About the opportunity

WinnCompanies is looking for a Lease Up Occupancy Specialist II to join our team at Tenison Lofts, a 164-unit affordable housing community located in Dallas, TX.

In this role, you will be responsible for assisting the Property Manager with the initial, interim, and annual tenant recertifications at the property by working with multilayered affordable programs.

The pay range for this role is $19.25-$21.00 per hour. The selected candidate will adhere to a Monday through Friday schedule with the ability to work weekends as necessary.

Responsibilities:

• Process initial, interim, and annual recertifications.
• Contribute to the complete Lease Up of a new construction complex by processing applications and assisting with move in processes.
• Notify residents of their impending recertifications using notices supplied by Property Management Software.
• Conduct the recertification interviews with residents.
• Review each recertification to ensure that all checklist items are complete.
• Send recertification verification forms to the appropriate agencies (e.g., Social Security Administration, place of employment, welfare agency, Veterans Administration) relevant banks, and other organizations (e.g., drug stores).
• Complete the recertification worksheet necessary to prepare the voucher (i.e., Form 50059) for the local HUD office, state agency, or local housing authority.
• Completing the recertification worksheet so that the annual Tax Credit reports (Tenant Income Certification TIC) may be prepared for the state compliance agency.
• Assist the Property Management staff with preparing for the property review by owners, regulatory agencies, auditors, etc., as necessary.
• Ensure all information is accurate and entered in the Property Management Software.
• Comply with company policies regarding the proper treatment of Tax Credit and Resident files.
• Assist the Property Management staff with all facets of the move-in process.
• Ensure that files comply with the regulations of all funding/regulatory agencies, such as HOME and HIF.
• Ensure the proper treatment of residents’ personal and private information; maintaining such records in accordance with local, state and/or federal law.
• Ensure recertifications are fully completed and executed with Property Manager and resident signatures by the date due.
• Ensure that the recertification reporting calendar is followed and that all recertification reports and letters to tenants are run and delivered on time.
• Ensure all prospect information is maintained and managed in a waitlist and in compliance with regulations, including but not limited to: completing guest cards, purging the waitlist at periodic intervals to ensure active and available prospects are at the top of the list, keeping in contact with the top prospects to ensure interest continues when vacancies become available.
• Engage in marketing activities to increase prospect activities. Show vacant apartments or take prospects on property tours to solidify interest and pre-qualify applicants as necessary explaining income qualifications and required documentation for certification process.
• Perform special assignments as necessary.

Requirements:

• High school diploma or GED equivalent.
• 3-5 years of relevant work experience with Low Income Housing Tax Credit properties and recertifications.
• Experience with computer systems, particularly Microsoft Office.
• Excellent customer service skills.
• Solid verbal and written communication skills.
• Good organizational and administrative skills.
• Ability to consistently meet required deadlines and follow schedules.
• Ability to complete repetitive tasks with a high level of detail.
• Ability to plan and schedule 4 months of work activity.

Preferred Qualifications:

• Associate's degree.
• Experience with Yardi or RealPage property management software.
• SHCM certification.
• COS or CPO certifications.