Occupancy Specialist

RiseMe; New Bedford (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

RiseMe in Massachusetts is seeking an Occupancy Specialist to manage day-to-day leasing, move-ins, recertifications, and lease renewals at a market-rate property. The role involves answering inquiries, coordinating background checks, reviewing leases, and preparing HUD-50058 forms for submission.

The ideal candidate has 1–3 years of experience, a high school diploma or GED, excellent customer service, and strong attention to detail.

Qualifications

• High school diploma or GED required; 1-3 years of work experience.
• LIHTC, HOME, and market-rate housing knowledge preferred.
• Experience with HUD re-certifications, move-ins, and leasing processes.

Responsibilities

• Answer inquiries concerning applications and re-examination processes in a courteous, professional manner.
• Coordinate background information checks and eligibility verifications.
• Review lease documents for accuracy and execute leases.
• Prepare HUD-50058 accurately and timely for submission in Yardi Rightsources.
• Process re-certifications: collect information, verify, and calculate rent.
• Explain rent calculations to tenants and assist with re-certifications.
• Prepare notices of rent adjustments per HUD regulations and schedule re-examination interviews.
• Ensure proper verification methods and compliance with HUD/policies.
• Maintain files and input data accurately; compile occupancy-related reports.

Skills

Customer service

Attention to detail

Verbal and written communication

Multitasking

Team collaboration

Education

High School diploma or GED

Associate degree (preferred)

Tools

Yardi

Real Page

Microsoft Office Suite

Job description

Description

Position Summary:

Occupancy Specialist performs day-to-day leasing, and marketing activities related to apartment rentals, move-ins, recertifications, and lease renewals, at a market rate property.

Essential Functions:

• Answers inquiries concerning policies and practices associated with the application and/or re-examination processes in a courteous and professional manner.
• Coordinates background information checks of tenants to be re-certified. Performs final eligibility verifications.
• Reviews lease documents for accuracy and completeness and executes leases.
• Prepares and completes Form HUD-50058 in an accurate and timely manner, sending it out to the Compliance Manager or Senior Staff/supervisor for quality control review prior to timely electronic submission to the Yardi Rightsources system.
• Collect and review interim transfer and re-certification information, evaluates, verifies, and calculates information and rent for re-certification and move-in.
• Explain rent calculations to tenants and assist with completion of re-certification materials as necessary.
• Prepare and send appropriate notices of rent adjustments in accordance with HUD regulations. Schedule and conduct re-examination interviews with tenants.
• Ensure proper verification methods/processing for each re-examination in accordance with HUD and Authority policies and procedures. Examine and resolve income discrepancies as necessary.
• Review and discuss non-compliant tenant issues with the Compliance Manager or Senior Staff to ensure clients are provided with a reasonable opportunity to meet requirements and to remain in compliance.
• May assist to process move-in and move-out data into system.
• Processes and maintains files and correspondence associated with the leasing/occupancy process.
• Accurately updates the system with system notes and ensures compliance with program requirements and regulations. Reviews resident/applicant files/folders and verification forms for accuracy and completeness as well as accurately inputs data into computer in a timely manner.
• Compiles statistical data and prepares reports related to Public Housing completed re-certification, applicant folders, occupancy, and residents as required.
• Document and investigate resident complaints and schedules appointments to discuss and initiate solutions or refer to the Senior staff as appropriate to the situation.
• Ensures privacy and maintains security of confidential materials.
• Accountable for consistent adherence to strong Authority standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Authority materials, supplies, resources, and other assets.
• Undertakes and performs other work-related duties as assigned including work in other functional areas to cover absences or provide relief, to equalize peak work periods, or otherwise balance the workload.
• Other duties as assigned.

Equal Employment Opportunity

The facility is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or disability in accordance with local, state and federal laws.

Americans with Disabilities

Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

This job description is intended to describe the general content and requirements of the job. It is not an all-inclusive statement of duties, responsibilities or requirements and management reserves the right to add or remove duties from particular jobs in order to meet patient or company needs. Significant changes to the position will necessitate a new or revised job description.

Requirements

Education/ Experience Requirements/ Certification Requirements:

• High School diploma or GED
• 1-3 years of work experience
• Excellent customer service skills
• Superb attention to detail
• Outstanding verbal and written communication skills
• Experience with computer systems including Microsoft Office Suite

Preferred Qualifications

• Associate degree
• Knowledge of Yardi or Real Page software
• Experience in property management, affordable/tax credit programs, hospitality, customer service, sales, retail, or restaurant industry

Knowledge, Skills & Certification Requirements:

• Minimum of 3-5 years of experience in Property Management.
• LIHTC, HOME, Market – Rate Housing.
• Microsoft Office Suite, Yardi experience a must.
• Conduct regular meetings with maintenance staff.
• Must be able to lift at least 20 pounds.
• NCHM, COS highly preferred.
• Demonstrated leadership skills in decision making, problem solving and interpersonal relations.
• Agility to manage stress and respond quickly and effectively to emergency situations.
• Skill in exercising a high degree of initiative, judgment, discretion, and decision making.
• Ability to collaborate effectively with diverse individuals at all levels.
• Ability to manage many tasks simultaneously and deal effectively with changing priorities.
• Ability to work in an environment with a diverse group of people.