Occupancy Specialist

Jobtailor; Brookline (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

Center Communities of Brookline seeks a Leasing/Resident Services Assistant to support apartment leasing, explain program requirements, and conduct tours. You will manage the waiting list, assist applicants through Section 8 and LIHTC admissions, verify incomes, and enter data into Yardi.

The role emphasizes compliance with HUD, MassHousing, EHOLC, and Spectrum regulations. Candidates should have a college degree or equivalent and 3 years in property management, plus excellent communication and

Qualifications

• College degree or equivalent; 3 years property management experience preferred.
• Excellent written and verbal communication; strong customer service focus.
• Proven organizational and multitasking abilities in a fast-paced setting.
• Experience with HUD Section 8 and LIHTC programs is preferred.
• Proficiency with Microsoft Word, Excel, and PowerPoint required.

Responsibilities

• Assist with leasing apartments and meet occupancy goals per regulations.
• Respond to inquiries about housing program requirements and waiting lists.
• Interview applicants and conduct tours and showings.
• Maintain waiting list and comply with HUD wait‑list management.
• Process eligible applicants from application to admission under Section 8 and LIHTC.
• Verify income/assets and enter data into Yardi.
• Assist residents with housing-assistance documents.
• Coordinate move-ins/outs, renovations, inspections, and turnover with Facilities.
• Prepare annual/interim income and expense recertifications.
• Maintain tenant files and compliance with EHOLC, HUD, MassHousing, Spectrum.
• Stay informed on HUD Section 8 and LIHTC regulations.
• Assist residents with referrals and monitor safety and well-being.
• Receive and address complaints; follow Employee Handbook.

Skills

Communication skills

Organizational skills

Teamwork

Customer service

Interpersonal skills

Microsoft Office

Education

College degree or equivalent

Tools

Yardi

HUD software

Job description

• Assist with leasing apartments at Center Communities of Brookline while meeting occupancy goals and complying with the Tenant Selection Plan, HUD, MassHousing, and Fair Housing requirements
• Respond to telephone inquiries and explain housing program requirements, waiting lists, regulations, and the mandatory meals program
• Interview applicants and conduct building tours and apartment showings
• Maintain the waiting list and ensure compliance with HUD wait‑list management and tenant‑selection regulations
• Process eligible applicants from application to admission under Section 8 and LIHTC programs
• Verify income, assets, medical expenses, and other expenses and enter data into Yardi
• Assist residents with completing, understanding, and signing housing‑assistance documents
• Coordinate move‑outs, move‑ins, apartment renovations, inspections, and unit turnover with the Facilities Department
• Prepare annual and interim resident income and expense recertifications
• Maintain and update tenant files and archived files
• Establish and update records for compliance with EHOLC, HUD, MassHousing, Spectrum, and other regulations
• Maintain knowledge of HUD Section 8 and LIHTC regulations through industry sources, handbooks, notices, emails, meetings, workshops, and training
• Assist residents with community‑service referrals and monitor participant safety and well‑being
• Receive and address complaints and concerns
• Follow the HSL Employee Handbook and perform other related duties as required

Requirements

• College degree and/or 3 years experience in property management
• Certified Professional of Occupancy Certification or equivalent preferred
• Prior experience with HUD Section 8 Affordable Housing Program and knowledge of HUD, MassHousing, and EHOLC regulations and policies preferred
• Prior experience with LIHTC and knowledge of Spectrum regulations and policies preferred
• Excellent written and verbal communication skills
• Proven computer skills, especially Microsoft Word, Excel, and PowerPoint
• Experience with Yardi or similar HUD Affordable Housing software preferred
• Exceptional organization, customer service, teamwork, communication, and interpersonal skills required
• Ability to manage multiple tasks simultaneously, handle difficult situations, and demonstrate flexibility
• Ability to provide high‑quality resident and customer service
• Ability to communicate clearly and effectively verbally and in writing