OCC Duty Manager

Vista Global; Columbus (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Vista Global is seeking a Duty Manager to lead safe and efficient flight operations, coordinating between Operations, Commercial teams, and Maintenance Operations Control. You’ll serve as a central decision-maker, ensuring customer satisfaction and adherence to operation specifications.

The role demands strong leadership, excellent communication skills, and the ability to manage large teams in a fast-paced environment while aligning with flight schedules and crew welfare considerations.

Qualifications

• High School Diploma or GED; college degree a plus.
• 4+ years’ experience in an OCC environment.
• Proven experience in a key management/supervisory role.
• Ability to make sound decisions under pressure.
• Excellent people and communication skills.
• Experience managing large teams in fast-paced settings.
• First-day benefits: Medical, Dental, Vision insurance.
• 401(k) plan, Company Paid Life, Short & Long Term Disability.
• Employee Assistance Programs and Mental Health Wellness program.

Responsibilities

• The Duty Manager coordinates efforts of Operations, Flight Support, Client Service, Crew Planning/Scheduling and Maintenance Operations Control to ensure smooth flight operations.
• Delegates tasks and balances workload to keep the team effective during shifts.
• Coordinates responses to daily issues (AOGs, delays, weather).
• Works with Client Services and other commercial teams to coordinate service recoveries.
• Oversees all high profile and demo flights.
• Ensures operations comply with operation specifications and optimizes fleet utilization.

Skills

Decision making under pressure

People & communication

Team management

Fast-paced environment

Education

High School Diploma or GED

College degree

Job description

The Duty Manager is responsible for the safe and efficient operation of the Company while coordinating efforts between all relevant Teams (Commercial and Operations including MOC). Acting as a conductor who’s required to maintain an exceptional level of situational awareness on the floor, this role is empowered to make critical and key decisions as needed to guarantee the integrity of the company’s operations and customer satisfaction. The Duty Manager reports to the Director of Operations.

Vista America is an operating partner of Vista,the world’s first private aviation ecosystem, integrating a unique portfolio of companies. Vista has a global workforce of over 4,000 aviation professionals and has flown corporations, governments, and private clients to 187 countries, covering 96% of the world – all with the mission to provide clients with the most advanced flying services at the very best value, anytime, anywhere around the world.

Responsibilities

Regular Daily Operations:

• The Duty Manager is the central decision maker, coordinating the efforts of Operations, Flight Support, Client Service, Crew Planning/Scheduling and Maintenance Operations Control to ensure the smooth and efficient running of all flights, placing the customer at the center of all decisions.
• Ensuring the tactical team remains effective throughout the shift through delegation of taskings and the balancing of workload.
• Coordinating the response to daily issues (AOGs, delays, Weather)
• Working with Client Services, and other commercial teams to coordinate service recoveries.
• Keeping oversight of all high profile and demo flights
• Working with the flight operations management team to ensure that all operations are conducted within the scope of the operation specifications.
• Working with and giving direction to all functions within the operations arena to ensure the fleet is always optimized and operating in the most efficient manner while taking into consideration aircraft availability, maintenance schedule, operational restrictions, and customer preferences as well as crew welfare.

IROPS

• Communication of IROPS to impacted parties
• Work toward solutions for IROPS events
• Work with MX to provide updates on AOG’s
• Work with the Tactical Desk to provide updates on Crewing events
• Main point of contact and acting as Emergency Director for all irregular events until senior management is on site and brought up to speed
• Works directly with Post Holders on any and all regulatory concerns brought to their attention

*Performs other duties as assigned

Required education and experience

• High School Diploma or GED (College degree a plus)
• 4+ years’ experience in an OCC environment
• Proven experience in a key management/supervisory role
• A demonstrated ability to make sound decisions under pressure.
• Excellent people and communication skills
• Previous experience in managing large teams in a fast-paced environment.
• An excellent track record in their respective field of expertise and demonstrate ability to gain competence across all departments during the training phase.
• Medical, Dental, and Vision insurance plans available first day of employment
• 401(k) plan, Company Paid Life, Short, and Long Term Disability Insurance
• Employee Assistance Programs and Mental Health Wellness Program readily available to support your individual needs
• Empty Leg Flight Benefits & Customized Travel Site with Delta Airlines

The affiliated operating partners of Vista are equal employment opportunity employers. The affiliated operating partners of Vista do not discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. The affiliated operating partners of Vista also prohibit harassment of applicants or employees based on any of these protected categories. compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.