Catering / Special Events Supervisor - OWO

Legends OWO, LLC; United States; On-site; USD 38,000 - 53,000; Full time

Job summary

Legends Global is seeking a Catering / Special Events Supervisor to oversee the planning, setup, execution, and breakdown of banquets and catered events at One World Observatory. The role focuses on delivering top-notch guest experiences through attentive service and flawless execution.

Responsibilities include coordinating event functions, managing equipment and beverage flow, supervising staff during setup and service, and ensuring health and safety standards are met.

Qualifications

• Must be at least 18 years old.
• Must have a high school diploma or its equivalent – some college preferred.
• Must hold active ServSafe Food Handler certification.
• Minimum of two (2) years’ experience as a server in a fast-paced, upscale food and beverage establishment.

Responsibilities

• Assist with the planning, organising, and execution of all functions.
• Coordinate the movement of equipment beverages for all events.
• Greet the event coordinator and respond to all requests.
• Responsible for the inventory of equipment, small wares, disposables, and beverages.
• Oversee general cleaning tasks using standard products as assigned in accordance with health and safety standards.

Skills

Banquet planning

Event coordination

Staff supervision

Customer service

Multilingual (optional)

Education

High school diploma or equivalent

ServSafe Food Handler certification

Tools

MS Office Suite

Job description

LEGENDS GLOBAL is the premier partner to the world\u2019s greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner\u2019s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

About the Venue

One World Observatory, positioned atop One World Trade Center, offers 360-degree views of the New York skyline from the tallest building in the Western Hemisphere. Visitors are invited start their journey to the top in the SkyPod™ Elevators that depict the rise of NYC in just 47 seconds, experience the sights and sounds of the city in the See Forever™ Theater or discover something new from the Observatory\u2019s team of tour guides at City Pulse. The space also features ONE Dine, a view restaurant and bar, offering elevated American cuisine and a selection of beers, wines, and specialty cocktails. The private event space, ASPIRE at One World Observatory, offers 9,000 square feet of private event space with unparalleled views for up to 450 guests.

THE ROLE

The Catering / Special Events Supervisor is responsible for oversees the planning, setup, execution, and breakdown of banquets, catered events, and special functions in an effort to provide guest with a top-notch experience and unparalleled service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist with the planning, organising, and execution of all functions
• Coordinate the movement of equipment beverages for all events
• Greet the event coordinator and respond to all requests
• Responsible for the inventory of equipment, small wares, disposables, and beverages
• Oversee general cleaning tasks using standard products as assigned in accordance with health and safety standards
• Attend all mandatory meetings
• Perform other duties as assigned by leadership

SUPERVISORY RESPONSIBILITIES

• Lead roll call(s) prior to events to inform staff about event particulars and expectations
• Supervise Food and Beverage service and event room set-up and clean up
• Supervise house-persons and the stewarding team during the set-up and break-down of events
• Consistently liaise with Facilities, Catering, and Culinary for any last-minute changes
• Supervise general cleaning tasks in accordance with health and safety standards
• Report all safety incidents (injuries and illnesses) into the company\u2019s risk management system (Origami Risk) on the same day that the safety incident has been reported to you, or that you have witnessed

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions:

• Education and/or Experience
• Must be at least 18 years old
• Must have a high school diploma or its equivalent – some college preferred
• Must hold active ServSafe Food Handler certification
• Minimum of two (2) years’ experience as a server in a fast-paced, upscale food and beverage establishment

• SKILLS AND ABILITIES
• Ability to strictly adhere to, and enforce, company uniform standards, including the ability to maintain personal hygiene and a well-groomed appearance, in accordance with policy, at all times
• Mastery of and fluency in the English language – a must
• Excellent verbal and written communication skills
• Ability to effectively listen and take direction/instruction
• Ability to effectively communicate with team members and guests
• Conversant in multiple languages – a plus
• Skilled in Microsoft Office Suite of applications (i.e., Excel; PowerPoint; Word)
• Must have a working email that is checked frequently for changes/updates to shifts as well as other company-related information
• Must be naturally personable, friendly, and welcoming
• Must possess strong organizational skills with the ability to make quick and accurate decisions
• Must possess basic knowledge of food and beverage preparations
• Must possess excellent knowledge of service standards, guest relations, and etiquette as well as knowledge of the appropriate table settings, service ware, and menu items
• Must possess the highest level of demonstrable professionalism and customer service
• Ability to perform calmly under pressure for extensive periods of time while maintaining absolute professionalism
• Ability to work extended hours and flexible shifts including mornings, nights, weekends and holidays
• Ability to remember, recite, and promote the variety of menu items
• A natural willingness and drive to exceed the guest expectations
• Ability to lead, with the support of banquet/special event leadership, a team during set up and execution of service
• Ability to follow and encourage the team to follow all safety policies and procedures, including but not limited to looking for and reporting all unsafe work conditions
• Sufficient mobility to perform assigned tasks, to include constant bending, pulling, pushing, and reaching for extended periods of time
• Ability to lift items weighing up to 50 pounds on a continuous basis
• Perform other duties as assigned by leadership

COMPENSATION

$33.00/hour + 401(k) plan.

WORKING CONDITIONS

Location: On-site (One World Observatory, NYC)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

VEVRAA Federal Contractor.

Our Work Experience is the combination of everything that\u2019s unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it\u2019s our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.