Oberlin - Night Audit

Quality Oil Co; Oberlin (OH); On-site; USD 20,664 - 28,929; Full time

Job summary

Quality Oil Co is seeking an Oberlin-based Night Auditor to balance daily revenue and expenses and perform Guest Services Representative duties. This hourly full-time role requires attention to detail, strong customer service, and reliable attendance, with duties including cash handling, audit reporting, and guest assistance.

Responsibilities include balancing accounts, preparing folios for Express CheckOut, handling safety procedures, and assisting guests with local information.

Qualifications

• Front desk or customer service experience preferred.
• Customer-service oriented.
• Excellent interpersonal skills.
• Strong initiative and work ethic.
• Punctual, reliable, and regular attendance.
• Strong attention to detail.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Knowledge of local area, including roads and attractions.
• Valid driver’s license (and DMV report if applicable).

Responsibilities

• Closing and balancing all room accounts.
• Balancing cash and credit card receipts.
• Verifying and balancing vouchers.
• Running a trial balance report.
• Investigating or analyzing out-of-balance situations.
• Making adjustments or corrections to accounts as needed.
• Printing and distributing various computer audit reports.
• Completing required revenue and expense reports.
• Preparing guest folios for Express CheckOut.
• Knowledge of hotel fire and safety procedures; monitors property security.
• Opening and stocking daily breakfast as needed.
• Providing information to guests about hotel services and local area.
• Responding to guest requests and information needs.
• Communicating requests and complaints to team members.
• Balancing shift work and cash drawers.
• Performing shuttle/van driver responsibilities as needed.

Skills

Front desk experience

Customer service

Interpersonal skills

Initiative

Punctuality

Attention to detail

Verbal & written communication

Analytical skills

Knowledge of local area

Driver's license

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Oberlin - Night Audit

Hourly Full-Time

3 days ago Requisition ID: 3221

Reports To:Guest Services Manager

FLSA Status:Non-Exempt

Position Summary

The Night Auditor is responsible for balancing the revenue and expense transactions which occur each day at the hotel. The Night Auditor is also responsible for performing Guest Services Representative duties.

Responsibilities

• Closing and balancing all room accounts
• Counting and balancing cash and credit card receipts
• Verifying and balancing vouchers
• Running a trial balance report
• Investigating or analyzing out-of-balance situations
• Making adjustments or corrections to accounts as needed
• Printing and distributing various computer audit reports
• Completing required revenue and expense reports
• Preparing guest folios for Express CheckOut
• Knowledge of and ability to perform all Guest Services Representative responsibilities
• Knowledgeable of hotel fire and safety procedures; monitors and maintains property security
• Ability to open and stock daily breakfast as needed
• Providing information to guests about hotel services, facilities, and other amenities
• Responding to requests from guests for assistance and information about the local area (e.g., directions, places to eat, etc.)
• Listening and responding to guests’ requests or complaints and communicating these requests and complaints to the appropriate team members
• Balancing shift work and cashdrawers
• Knowledge of and ability to perform shuttle/van driver responsibilities as needed.

Requirements

• Prior front desk and/or customer service experience is preferred
• Customer-service oriented
• Excellent interpersonal skills
• Strong initiative and workethic
• Punctual, reliable, and regular attendance
• Strong attention to detail
• Ability to work in a fast-pacedenvironment.
• Excellent communication skills –bothverbal and written.
• Strong analytical and problem-solving skills.
• Knowledge of local geographic area, including businesses/services, attractions, and major roads/highways
• Valid driver’s license and Department of Motor Vehicles Report (ifapplicable)
• Must have and maintain a valid driver’s license and meet the required criteria for driving a company vehicle.
• Must be able to lift and carry up to 25lbs. Must be able to stand, sit, stoop, bend, twist, and reach frequently.