Night Auditor

Home 2 Suites Central Park; Denver (CO); On-site; USD 27,000 - 29,000; Full time

Job summary

Level5 Hospitality is seeking a Night Auditor responsible for auditing, balancing, and reporting across hotel operations to ensure accuracy and policy compliance. The role emphasizes delivering Level5 Hospitality service and guest satisfaction during overnight hours.

The candidate should be proficient in MS Office, have Front Desk experience, and demonstrate reliability, punctuality, and weekend availability.

Qualifications

• Proficient in Microsoft Office Suite or similar software.
• Previous work experience as a Hotel Front Desk Agent preferred.
• Excellent communication and organizational skills.
• Flexibility with shifts and scheduling.
• Must be available weekends and/or occasional holidays.
• Must have reliable transportation to and from work.
• Must have stellar attendance and punctuality.

Responsibilities

• Perform all check-in and check-out tasks.
• Complete the Night Audit checklist each shift.
• Close PMS and POS systems daily, generate audit reports, and reset systems for the next day.
• Inform the Front Office Manager or Manager on Duty of urgent problems.
• Operate the front desk with exceptional guest service.
• Fulfill all Front Office functions during the overnight shift.
• Know emergency procedures after training by Maintenance Chief.
• Complete daily reports and audit correspondence as required.
• Receive and confirm credit cards for validity and acceptability.
• Welcome guests and assign rooms.
• Handle reservations and inquiries via online, phone, or in person.
• Respond to guest complaints timely and professionally.
• Create incident reports for injuries/issues when required.
• Maintain professional appearance and dress code compliance.
• Perform other duties as required by management.

Skills

MS Office

Front Desk

Communication

Organization

Shift Flexibility

Weekend Availability

Reliable Transportation

Punctuality

Education

HS Diploma

Accounting basics

Numerical ability

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Night Auditor

3 days ago Requisition ID: 1886

Salary Range: $19.50 To $21.00 Hourly

Welcome to Level 5 Hospitality! We are a team of diverse experts that came together to create a powerhouse in the hotel management space. This L5 lifestyle encompasses our values, ethics, mindset, and integrity. Our lifestyle drives performance to be a world class hospitality partner. We are high touch, results driven, collaborators with a shared commitment to innovation and creativity. Partner with Level5 Hospitality for a bold, refreshing, extraordinary experience. Let’s Level Up!

Job Summary:

As a Night Auditor, you will audit, balance and report on various areas of the hotel to provide accurate, timely information and to ensure the hotel is following hotel policies and procedures. Your goal is to provide Level5 Hospitality and service for each and every guest.

Duties/Responsibilities:

• Perform all check-in and check-out tasks
• Complete the Night Audit checklist each shift
• Properly close all PMS and 'Point of Sale' systems daily, generate and maintain appropriate audit reports and reset all systems to the following day
• Inform the Front Office Manager or Manager on Duty of any problems that need immediate attention and/or action to ensure proper follow up
• Operate the front desk according to standard operating procedures and with exceptional guest service!
• Fulfill all Front Office functions during the overnight shift
• Know emergency procedures and how to respond accordingly after training by the Chief of Maintenance
• Complete daily reports, audit correspondence, as required by shift
• Receive and confirm credit cards for validity and acceptability
• Welcome guest upon their arrival and assign rooms
• Take incoming calls, online and in-person room booking requests, and answer questions about guests needs involving room rates, available rooms, amenities, and special requests
• Manage online and phone reservations
• Respond to guest complaints in a timely and professional manner
• Create incident reports for guest injuries/issues when required
• Maintains a high standard of personal appearance and grooming, which includes compliance with the dress code policy
• Performs other related duties as required by Manager/Supervisor

Required Skills/Abilities:

• Proficient in Microsoft Office Suite or similar software
• Previous work experience as a Hotel Front Desk Agent preferred
• Excellent communication and organizational skills
• Flexibility with shifts and scheduling
• Must be available weekends and/or occasional holidays
• Must have reliable transportation to and from work
• Must have stellar attendance and punctuality

Education and Experience:

• High School diploma and/or experience in a hotel or related field preferred
• Basic accounting and bookkeeping experience
• Must possess basic computational ability

Physical Requirements:

• Must be able to remain in a stationary position during shift.
• Must be able to access and navigate the facility.
• Employees are required to adhere to safety requirements by wearing the appropriate personal protective equipment.
• Work is routine and repetitive in nature and may require strenuous physical exertion at times, including the ability to move objects weighing up to 50lbs.