OB Triage Team Lead - Advanced Practice Clinician

UMass Memorial Health; Worcester (MA); On-site; USD 106,000 - 191,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Pension plan

Tuition reimbursement

Relocation assistance

Wellness program

Job summary

UMass Memorial Health in Worcester, MA seeks an experienced OB Triage Team Lead to combine hands-on patient care with clinical leadership in a high-acuity OB triage setting. You will supervise 5-8 APPs, coordinate schedules, and partner with physicians and nursing leadership to ensure efficient, high-quality care.

The role emphasizes mentorship, team development, and collaboration with residents and attending teams, supported by a strong benefits package and competitive compensation.

Qualifications

• Master's degree in nursing or a healthcare-related field (Nurse Practitioner/PA/Midwife tracks).
• Current Massachusetts licensure.
• Certification as Acute Care Nurse Practitioner, Physician Assistant or Midwife as applicable.
• Controlled substance authorization.
• Current BLS certification.
• ACLS certification, if required by the department.
• Minimum of 5 years of clinical experience.
• Demonstrated ability to independently provide direct patient management.
• Strong communication, organizational, clinical, and leadership skills.
• Demonstrated ability to work effectively in a multidisciplinary clinical environment.

Responsibilities

• Provide direct clinical care to OB Triage patients, including assessment, diagnosis, treatment, and appropriate disposition or admission.
• Provide day-to-day leadership and supervision for approximately 5-8 APPs.
• Develop and maintain the daily APP staffing schedule to ensure appropriate coverage.
• Respond to team call-outs and work collaboratively to identify and fill staffing gaps.
• Communicate with resident and attending teams regarding triage staffing and operational needs.
• Serve as a key liaison between OB Triage, MFM, Nursing, Labor &Delivery leadership, IT, and other clinical partners.
• Conduct and facilitate annual performance reviews for APP team members in collaboration with physician and administrative leadership.
• Support recruitment, interviewing, onboarding, orientation, and professional development of APP staff.
• Assist with maintaining credentials and clinical privileges for APP team members.
• Organize and lead regular APP team meetings.
• Participate in financial and operational discussions related to the triage service.
• Participate in safety reviews, incident reporting, quality improvement, and process improvement initiatives.
• Develop and implement clinical workflows, standards, and algorithms that promote consistent, high-quality patient care.
• Work collaboratively with Compliance and Coding to support appropriate APP billing practices and optimization.
• Identify opportunities to improve efficiency, patient flow, communication, and the overall triage experience.
• Maintain effective communication among APPs, physicians, residents, nurses, nurse managers, educators, and other members of the care team.
• Participate in departmental and service-line meetings and initiatives.
• Serve as a clinical resource and mentor for APP team members.
• Provide other related clinical and leadership responsibilities as assigned.

Skills

Leadership

Clinical leadership

Multidisciplinary collaboration

Communication skills

Mentorship

Organizational skills

Education

Master's degree in nursing or a healthcare-related field

Massachusetts licensure

Certification as Acute Care NP/PA/Midwife

Tools

ACLS certification

BLS certification

Controlled substance authorization

Job description

UMass Memorial Health in Worcester, MA seeks an experienced OB Triage Team Lead to combine hands-on patient care with clinical leadership in a high-acuity OB triage setting. You will supervise 5-8 APPs, coordinate schedules, and partner with physicians and nursing leadership to ensure efficient, high-quality care.

The role emphasizes mentorship, team development, and collaboration with residents and attending teams, supported by a strong benefits package and competitive compensation.