OB/GYN Receptionist

Cencora | Pharma solutions; Murfreesboro (TN); On-site; USD 30,000 - 42,000; Full time

Job summary

Join a leading healthcare provider as an OB/GYN receptionist in Murfreesboro. This role involves providing essential clerical support, ensuring patient satisfaction, and maintaining communication within the medical team. Ideal for individuals with strong customer service skills and a commitment to patient-centered care.

Qualifications

• High School diploma or GED required.
• Customer service experience preferred.
• Ability to multitask and manage stress.

Responsibilities

• Provide clerical support in the OB/GYN department.
• Greet and assist patients and callers.
• Process payments and maintain records.

Skills

Customer service

Communication

Teamwork

Flexibility

Education

High School diploma or GED

Job description

Policy Name

Medical Receptionist Job Description And Responsibilities

Department

OBGYN

Effective Date

Last Revision

Policy Owner

Clinic Manager

Policy Description and Purpose: Managing patient care involves a team of clinical and nonclinical staff interacting with patients and working to achieve patient-centered care. Job descriptions and responsibilities of the care team emphasize a team-based approach to patient care and promote training of team members to meet the highest level of function allowed by state law.

Procedure: The job description and responsibilities are defined for Medical Receptionist in the OB/GYN department at Murfreesboro Medical Clinic below:

Job Title

OB/GYN receptionist

Job Description

To provide clerical support in the OB/GYN department, adhere to all policies and procedures of MMC, and meet the needs of patients in a teamwork approach.

Working Conditions

Work is performed in an office setting and involves frequent telephone contact, as well as face-to-face communication with patients. Interactions with others are constant and interruptive. There is possible exposure to communicable diseases, toxic substances, bodily fluids, and other conditions common to medical practice. Activities include walking, bending, reaching, lifting (up to 30 pounds), stooping, assisting patients, and sitting for extended periods. Occasional stress from multiple responsibilities may occur.

Job Responsibilities

• Represent MMC in a courteous and professional manner
• Greet guests and incoming calls in a polite, prompt, and helpful manner
• Take accurate messages including all required information
• Process voicemails
• Be at your workstation on time and prepared to start the day
• Be flexible to stay past scheduled work time as needed
• Prepare and process fee tickets, patient forms, etc.
• Collect co-payments, deductibles, co-insurance, or other balances
• Process payments and receipts correctly
• Prepare daily deposit and maintain cash bag
• Obtain accurate demographic and insurance information from patients
• Provide prompt, efficient, and accurate patient service
• Meet or exceed expectations through teamwork
• Keep work area and clinic clean
• Adhere to HIPAA and OSHA guidelines
• Follow MMC policies and procedures
• Perform other duties as required or assigned with instruction

Required Skills

• Excellent customer service skills
• Effective communication with co-workers, providers, and patients
• Professional and compassionate conduct
• Ability to manage multiple tasks efficiently
• Teamwork attitude
• Flexibility to respond to changing demands
• Calm and competent reaction in stressful situations
• Proficiency with necessary computer systems and programs

Education/Experience Requirements

• High School diploma or GED
• Experience preferred but not required

Our vision is to be a leading contributor to community health through programs that promote wellness, facilitate diagnosis, and enhance treatment of disease.

Our mission is to improve community health by providing quality, accessible medical and surgical care in a cost-effective manner to Middle Tennessee residents.

Our values include a progressive approach to medicine, responsiveness to community needs, collaboration, professionalism, teamwork, a positive work environment, and adaptability to changing needs.

This description provides basic guidelines and is not exhaustive. Responsibilities, skills, and conditions may evolve.