OB/GYN Receptionist

Murfreesboro Medical Clinic & SurgiCenter; Murfreesboro (TN); On-site; USD 30,000 - 37,000; Full time

Job summary

Murfreesboro Medical Clinic & SurgiCenter is seeking an OB/GYN receptionist to provide essential clerical support in a patient-centered environment. The role involves managing interactions with patients, processing payments, and ensuring compliance with health regulations. Ideal candidates will possess excellent communication skills and teamwork attitudes, along with a high school diploma or GED.

Qualifications

• High school diploma or GED required.
• Experience preferred but not required.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Provide clerical support in the OB/GYN department.
• Greet guests and incoming calls professionally.
• Collect co-payments and ensure accurate billing.

Skills

Customer Service

Communication

Teamwork

Flexibility

Stress Management

Education

High School diploma or GED

Job description

Policy Name

Medical Receptionist Job Description And Responsibilities

Department
OBGYN

Effective Date
Last Revision
Policy Owner
Clinic Manager

Policy Description and Purpose: Managing patient care involves a team of clinical and nonclinical staff interacting with patients and working to achieve patient-centered care. Job descriptions and responsibilities of the care team emphasize a team-based approach to patient care and promote training of team members to meet the highest level of function allowed by state law.

Procedure: The job description and responsibilities are defined for Medical Receptionist in the OB/GYN department at Murfreesboro Medical Clinic below:

Job Title

OB/GYN receptionist

Job Description

To provide clerical support in the OB/GYN department, adhere to all policies and procedures of MMC, and meet the needs of patients in a teamwork approach.

Working Conditions

Work is performed in an office setting and involves frequent telephone contact, as well as face-to-face communication with patients. Interactions with others are constant and interruptive. There is possible exposure to communicable diseases, toxic substances, bodily fluids, and other conditions common to medical practice. Activities include walking, bending, reaching, lifting (up to 30 pounds), stooping, assisting patients, and sitting for extended periods. Occasional stress from multiple responsibilities may occur.

Job Responsibilities

• Represent MMC in a courteous and professional manner
• Greet guests and incoming calls in a polite, prompt, and helpful manner
• Take accurate messages which include all required information
• Process voicemails
• Be at your workstation on time and prepared to start the day
• Be flexible when asked to stay past your scheduled work time (as needed) to accommodate the needs of patients
• Prepare and process fee tickets, patient forms, etc. for patient appointments
• Collect co-payments, deductibles, co-insurance, or other patient responsible balances
• Correctly process payments and receipts
• Prepare daily deposit and maintain cash bag
• Obtain accurate demographic and insurance information from patients to ensure accurate billing and maximum reimbursement
• Provide prompt, efficient, and accurate patient service
• Meet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approach
• Keep your work area and the clinic clean
• Be knowledgeable of and adhere to all HIPAA and OSHA guidelines
• Be knowledgeable of and adhere to all MMC policies and procedures
• With instruction, perform other duties as required or assigned

Required Skills

• Excellent customer service skills
• Strong skills in communicating effectively with co-workers, providers, and patients
• Ability to conduct daily functions in an appropriate, professional, and compassionate manner
• Ability to manage/prioritize multiple tasks in an efficient and timely manner
• Teamwork attitude
• Flexibility to respond to changing demands
• Ability to react calmly and competently in stressful situations
• Effectively utilize computer systems and programs necessary to complete daily tasks

Education/Experience Requirements

• High School diploma or GED
• Experience preferred but not required

MMC Vision, Mission, and Values

Our vision is to be a leading contributor to community health through participation in programs that promote wellness, facilitate diagnosis, and enhance treatment of disease.

Our mission is to foster continuous improvement in community health through the delivery of quality, accessible medical and surgical care in a cost-effective manner to the residents of Middle Tennessee.

Our values guide our actions as we strive to carry out our mission.

• A progressive approach to advances in medicine and changes in the health care delivery system
• Responsive to patient and community needs
• Collaborative with other physicians, hospitals, allied health providers and the community in improving health care
• Professional, ethical and socially responsible
• Team-oriented management and leadership
• A positive, open and responsive work setting

This description is intended to provide only basic guidelines for meeting job requirements. It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.