OB-GYN Patient Services Specialist (Full-Time)

Northern Light Health; Portland (ME); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Northern Light Mercy Hospital in Portland, ME is seeking a Patient Service Representative for the OB-GYN Clinic. The role involves handling patient intake, scheduling, insurance verification, and payments in a busy outpatient setting.

The position emphasizes excellent customer service, HIPAA compliance, and collaboration with care teams to ensure smooth patient flow and a positive experience for every visitor.

Qualifications

• This position requires a High School Diploma or GED.
• Strong customer service and communication skills are essential.
• Ability to handle sensitive patient information in a HIPAA environment.

Responsibilities

• Greet and assist patients with a polite, prompt, and helpful manner.
• Verify patient demographics and insurance at check-in.
• Schedule, reschedule, and confirm appointments, including surgeries.
• Screen calls and route messages to appropriate staff.
• Assist with insurance verification and eligibility checks.
• Process payments and reconcile end-of-day totals.
• Maintain patient charts and ensure HIPAA compliance.
• Collaborate with team to improve patient flow.
• Uphold mission, values, and patient safety initiatives.

Skills

Emotional Intelligence

Effective Communication

Patient-Centered Care

Integrity & Trust

Respect & Collaboration

Accountability & Ownership

Compassion

Education

High School Diploma or GED

Tools

Insurance verification system

HIPAA compliance tools

Medical office software

Job description

Northern Light Mercy Hospital in Portland, ME is seeking a Patient Service Representative for the OB-GYN Clinic. The role involves handling patient intake, scheduling, insurance verification, and payments in a busy outpatient setting.

The position emphasizes excellent customer service, HIPAA compliance, and collaboration with care teams to ensure smooth patient flow and a positive experience for every visitor.