OB-GYN Live Answer Team Leader – Patient Experience

Tribe513; South Carolina; On-site; USD 35,000 - 52,000; Full time

Job summary

Tribe513 is seeking an experienced Communications Representative to support the Live Answer Team and patient experience in our Parkside OB-GYN division.

The role blends front-line customer service leadership with on-site supervision, policy adherence, and cross-functional collaboration with the Coordinator, Patient Access. The position is full-time, on-site, with travel up to 10% and light lifting requirements.

Qualifications

• Minimum 1 year experience in a physician office setting and/or call center or other customer advocate field.
• Outstanding customer service required.

Responsibilities

• Provides over the top customer service to incoming callers.
• Oversees the Live Answer Team daily with support from the Coordinator, Live Answer; develops schedules and educates on policy.
• Assists team with daily/weekly prioritization and monitors call volume and hold times.
• Communicates operational issues and ideas with the Coordinator, Live Answer.
• Available to team members for questions and training needs.
• Reviews timesheets and prepares them for approval.
• Promotes an authentic, transparent work environment within the Live Answer Team.
• Serves as on-site point person, coordinating with the Coordinator, Live Answer.
• Handles additional tasks and projects as assigned.

Skills

Customer service

Education

Physician office/call center experience

Job description

Tribe513 is seeking an experienced Communications Representative to support the Live Answer Team and patient experience in our Parkside OB-GYN division.

The role blends front-line customer service leadership with on-site supervision, policy adherence, and cross-functional collaboration with the Coordinator, Patient Access. The position is full-time, on-site, with travel up to 10% and light lifting requirements.