OB-GYN Live Answer Team Lead - Patient Experience

Tribe513; Greenville (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

Tribe513 is recruiting for a Live Answer Team Coordinator at Parkside OB-GYN. This full-time role focuses on organizing administrative operations and delivering an exceptional patient experience, with oversight of the Live Answer team and collaboration with the Coordinator, Patient Access.

You’ll also act as a Communications Representative as needed. Applicants should have outstanding customer service and at least 1 year in a physician office or call center environment.

Qualifications

• Outstanding customer service skills.
• Minimum 1 year experience in a physician office setting and/or call center or similar customer advocate field.

Responsibilities

• Provide top-tier customer service to incoming callers.
• Oversee Live Answer Team day-to-day with support from the Coordinator, Live Answer.
• Develop team schedules and educate the team on practice policies and procedures.
• Prioritize team tasks and monitor call volume and queue hold times.
• Communicate operational issues and ideas to the Coordinator, Live Answer.
• Assist team with general questions and training needs.
• Review timesheets and prepare for approval.
• Promote an authentic, transparent work environment.
• Serve as on-site point person and liaison for the Coordinator, Live Answer.

Skills

Outstanding Customer Service

Education

Experience in physician office or call center

Job description

Tribe513 is recruiting for a Live Answer Team Coordinator at Parkside OB-GYN. This full-time role focuses on organizing administrative operations and delivering an exceptional patient experience, with oversight of the Live Answer team and collaboration with the Coordinator, Patient Access.

You’ll also act as a Communications Representative as needed. Applicants should have outstanding customer service and at least 1 year in a physician office or call center environment.