OB/GYN Front Desk & Patient Navigator

UPMC; Cranberry Township (Butler County); On-site; USD 36,000 - 48,000; Full time

Job summary

UPMC University of Pittsburgh Physicians is hiring a full-time Patient Services Representative to support the Greater Pittsburgh OB/GYN team in Cranberry Township, PA. The role focuses on welcoming patients, checking in/out, answering calls, and maintaining efficient office workflow to ensure a superior patient experience.

Typical hours are Monday through Friday, with occasional evenings and no weekends. The position may require travel to nearby offices within 30 miles.

Responsibilities

• Provide a warm greeting for all patients
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
• Collect copayments and any other applicable patient payments at the point of service
• Confirm and/or update patient registration information at checkout
• Schedule follow-up appointments within the practice at checkout
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understands the principles of service recovery and is empowered to take appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Register patients in Biometrics (fingerprint recognition) program and explain benefits
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Obtain signature of patient or family member for consent to treatment and financial responsibility following HIPAA rules
• Distribute / triage phone calls to other areas and / or clinical providers
• Assist with administrative duties in the office including scanning of medical records and faxing
• Stays informed on navigation and usability of UPMC Patient Portal; communicate how to navigate the Portal for a smooth experience

Job description

UPMC University of Pittsburgh Physicians is hiring a full-time Patient Services Representative to support the Greater Pittsburgh OB/GYN team in Cranberry Township, PA. The role focuses on welcoming patients, checking in/out, answering calls, and maintaining efficient office workflow to ensure a superior patient experience.

Typical hours are Monday through Friday, with occasional evenings and no weekends. The position may require travel to nearby offices within 30 miles.