Oakland Location Ops Lead - Startups, P&L, Growth & Equity

Ridezum; Oakland (CA); On-site; USD 128,000 - 136,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Zūm Services, Inc. seeks a Location Manager to lead transportation operations in Oakland, CA. You will own end-to-end site startup, ongoing operational leadership, and team development to exceed customer expectations.

Join a fast-paced, safety-focused environment where you will manage budgets, build strong district partnerships, and drive performance through data-driven oversight and cross-functional collaboration.

Qualifications

• Demonstrated experience managing full P&L accountability with operational oversight and KPI responsibility.
• 5+ years of experience managing day-to-day operations in complex, time-sensitive environments such as transportation, field services, logistics, hospitality, or similar industries.
• Experience with scheduling, staffing, planning, and operational execution.
• 5+ years of experience maintaining client-facing relationships and managing customer accounts in an operational environment, with demonstrated ability to deliver customer service to both external clients and internal stakeholders.
• Experience managing salaried leaders and/or coordinating across multiple departments.
• Track record of career progression supported by relevant certifications or continuing education, with demonstrated success in developing direct reports and building high-performing teams.
• Comprehensive understanding of and demonstrated experience with safety practices, protocols, processes, compliance requirements, and regulatory standards.

Responsibilities

• Execute complete site start-ups for newly awarded contracts, team hiring, facility setup, IT implementation.
• Develop training and hiring programs for location that meets or exceeds state, federal, and district guidelines.
• Develop and maintain customer and stakeholder relationships, consistently exceeding expectations through proactive communication and service delivery.
• Manage assigned contract operations, ensuring consistency and excellence.
• Utilize IT infrastructure to monitor, analyze, and exceed KPIs across all operational areas.
• Oversee Safety Department compliance with state, federal, DOT regulations, RFP requirements, and meticulous record keeping.
• Oversee daily operations including scheduling, staffing, field trip/charter processes, route awards, and trip execution.
• Work with the payroll department to ensure timely, accurate processing and resolve discrepancies promptly.
• Maintain organized, safe, clean, and efficient operational facilities.
• Partner with Safety Manager to coordinate accident investigations and workers' compensation cases.

Skills

P&L accountability

Operations management

Team leadership

Safety compliance

Client relations

Union environment experience

Education

Certifications or continuing education

Tools

Microsoft Office

G Suite

Job description

Zūm Services, Inc. seeks a Location Manager to lead transportation operations in Oakland, CA. You will own end-to-end site startup, ongoing operational leadership, and team development to exceed customer expectations.

Join a fast-paced, safety-focused environment where you will manage budgets, build strong district partnerships, and drive performance through data-driven oversight and cross-functional collaboration.