OAK Long Bar + Kitchen Server Assistant

Accor; Boston (MA); On-site; USD 28,929 - 38,572; Full time

Job summary

Fairmont is seeking a hospitality professional to join our dining team in Boston. You will set up dining rooms, prepare beverages, stock service areas, and assist guests with service during shifts that include weekends, holidays, and both AM/PM hours.

The role emphasizes teamwork, excellent guest interaction, and maintaining high standards of appearance and service while complying with hotel SOPs. Long hours and physical tasks apply.

Qualifications

• High school diploma or related experience preferred.

Responsibilities

• Set up all tables in the dining room for each shift.
• Prepare iced tea, coffee, espresso, juice, hot chocolate.
• Stock necessary equipment including linen, china, glasses, cutlery, and supplies.
• Maintain proper settings on tables during service.
• Clear tables quickly and efficiently after courses.
• Complete cleaning duties using SOP checklists.

Skills

Teamwork

Customer service

Flexible schedule

Attendance

Education

High school diploma

Tools

Coffee machines

Juice machine

Cleaning chemicals

Job description

Essential

• Ability to work cohesively as part of a team.
• Maintain proper rotation of products in chillers.
• Must have a very flexible schedule including weekends, holidays, and AM & PM shifts.
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag while working.
• Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.
• Set up all tables in the dining room for appropriate shift.
• Prepare iced tea, coffee, espresso, juice, hot chocolate.
• Stock necessary equipment, including linen, china, glasses, cutlery, and supplies to maintain proper meal period table settings.
• Maintain proper settings on tables during course of shift.
• Clear tables quickly and efficiently upon completion of courses.
• Complete cleaning duties utilizing corporate SOP checklist (dusting, sweeping, wiping, polishing, etc.).
• Prepare lemon by cutting in wedges.
• Serve guests in waiter’s absence.
• Maintain beverage levels in glasses on tables (coffee, tea, water, juice).
• Other duties as required.

Qualifications

• High school diploma or related experience preferred.

Tools and Equipment

• Coffee and espresso machines
• Juice machine
• Cleaning chemicals, broom, hot plates.

Physical Requirements

• Long hours sometimes may be required.
• Heavy work – Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently, and/or 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Must be able to stand and walk throughout the entire shift.

Mental Requirements

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must be able to maintain a level of organization and cleanliness.

The hourly pay rate is USD $24.25