O&O Full Time Team Lead

CircusTrix, LLC; Centerville (OH); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

401(k) matching

Job summary

CircusTrix dba Sky Zone Team Lead is a full-time onsite role in the Operations department. You will rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, stepping into leadership to ensure guest satisfaction and smooth shift execution.

You will coach team members, drive membership sales, and enforce safety and procedures, with weekend availability and a hands-on, team-first mindset.

Qualifications

• Minimum 2 years of progressive experience in operations or guest-facing roles.
• Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred.

Responsibilities

• Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.
• Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
• Enforce safety policies and complete incident reports; maintain opening/closing procedures and park cleanliness.
• Lead across Sales & Service, Parties & Events, and F&B/Facilities to ensure smooth shift operations.

Skills

Team leadership

Customer service

Operations management

Training & coaching

Tools

POS systems

Microsoft Office

Teams

Job description

CircusTrix dba Sky Zone Team Lead

Position: Full-time Onsite
Department: Operations
Reports to: General Manager
Travel: N/A
FLSA: Non-Exempt

WHO WE ARE

At Sky Zone, our mission is to enrich lives through the power of boundless play – whether that’s on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we’re proud to create experiences that reflect that purpose in everything we do.

WHO YOU ARE

Team Lead is a hands‑on, early‑leadership role built for high‑potential individuals ready to step up. You’ll rotate through key operational areas – Sales & Service, Parties & Events, and Food & Beverage/Facilities – gaining real responsibility, leadership experience, and the skills to run a shift like a pro. You’re dependable, driven, and ready to learn.

KEY RESPONSIBILITIES

• Leadership & Operations: Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability. Provide proactive on‑floor leadership by coaching, supporting, and delegating to Team Members across all departments. Step into any operational area as needed to maintain seamless guest experiences and operational flow. Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.
• Guest Experience & Sales: Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings. Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.
• Safety & Compliance: Enforce all safety policies and complete incident reports when necessary. Ensure all opening, closing, and shift procedures are executed with consistency and accuracy. Maintain cleanliness and operational readiness of the park throughout the shift.
• Rotational Leadership Development:
  • Sales & Service Lead: Drive front desk performance and membership sales while delivering service excellence. Coach team members to maximize conversions and deliver consistent guest satisfaction.
  • Parties & Events Lead: Oversee execution of birthday parties, group events, and corporate outings delivering on positive memorable experiences. Manage scheduling, staffing, and upsell opportunities for all party and event programs.
  • F&B & Facilities Lead: Manage inventory and ordering of all cafe items. Ensure health and safety standards are maintained in accordance with all inspection requirements/guidelines. Oversee maintenance of equipment, attractions, and cleanliness across the park.
• Part‑time Flex Lead: Available primarily on weekends to help drive service and engagement. Rotates as needed to cover breaks and time off for other Leads.

WHAT YOU BRING TO THE TEAM

• At least 18 years of age.
• Minimum of 2 years of progressive experience in operations or guest‑facing roles, ideally in a fast‑paced environment.
• Prior supervisory or leadership experience.
• Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred.
• Basic proficiency with technology, including POS systems and tools such as Microsoft Office Suite and Teams.
• Availability to work evenings, weekends, and holidays.
• Reliable, self‑motivated, organized, and eager to grow into higher levels of responsibility.
• Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others.
• Curiosity about how daily operations connect to the bigger picture, including shift flow, guest experience, safety, and team performance.
• A hands‑on, team‑first mindset.
• A strong sense of personal ownership and the ability to lead by example.
• Sound judgment and the ability to stay respectful, calm, and coachable in high‑pressure moments.
• Ability to move throughout all areas of the park and lift and carry a minimum of 20 pounds where needed.

COMPENSATION & BENEFITS

Compensation range is $16/hr based on qualifications, experience, and performance. Full‑time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401(k) plan with company matching. Eligibility for 401(k) is based on age and tenure requirements.

EEO STATEMENT

CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.