Park Team Lead

CircusTrix, LLC; Edina (MN); On-site; USD 20,664 - 22,041; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company matching

Job summary

CircusTrix Sky Zone is seeking a Team Lead (Full-time, Onsite) to oversee daily operations across Sales & Service, Parties & Events, and Food & Beverage/Facilities. You’ll step in as Manager on Duty when leaders aren’t on site, coach staff, and ensure guest experiences remain smooth and safe.

The role requires at least 2 years in ops or guest-facing roles, supervisory experience, and the ability to lift 20 pounds. Compensation ranges $15–$16 per hour, with full-time benefits.

Qualifications

• Must be at least 18 years old.
• Minimum of 2 years of progressive experience in operations or guest-facing roles.
• Prior supervisory or leadership experience.
• Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred.
• Availability to work evenings, weekends, and holidays.
• Ability to move throughout all areas of the park and lift a minimum of 20 pounds.

Responsibilities

• Act as Manager on Duty (MOD) when GM/OM are not present, ensuring safety, operations, and team accountability.
• Provide on-the-floor leadership by coaching, supporting, and delegating to Team Members across departments.
• Step into operational areas as needed to maintain guest experiences and workflow.
• Communicate guest issues or safety concerns to the Management Team.
• Drive front desk performance and membership sales while delivering service excellence.
• Oversee events, parties, and operations to ensure guest delight from booking to completion.

Skills

Leadership experience

Supervisor experience

Guest-facing

Communication skills

POS familiarity

Team player

Tools

POS systems

Microsoft Office

Teams

Job description

CircusTrix dba Sky Zone ‑ Team Lead (Full‑time, Onsite)

Department: Operations ‑ Reports to: General Manager ‑ Travel: N/A ‑ FLSA: Non‑Exempt

Who We Are

At Sky Zone, our mission is to enrich lives through the power of boundless play – whether that’s on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we’re proud to create experiences that reflect that purpose in everything we do. Our culture is shaped by our core values: We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger.

Who You Are

Team Lead is a hands‑on, early‑leadership role built for high‑potential individuals ready to step up. You’ll rotate through key operational areas – Sales & Service, Parties & Events, and Food & Beverage/Facilities – gaining real responsibility, leadership experience, and the skills to run a shift like a pro. No need to be a fully developed manager – just dependable, driven, and ready to learn. You’re the kind of person who shows up, jumps in, and sets the tone. When senior leaders aren’t on‑site, we’ll count on you to step in as Manager on Duty (MOD) and keep the park running strong.

How You Bring Our Mission to Life

Leadership & Operations

• Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.
• Provide proactive, on‑the‑floor leadership by coaching, supporting, and delegating to Team Members across all departments.
• Step into any operational area as needed (Programs, Café, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow.
• Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.

Guest Experience & Sales

• Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
• Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.

Safety & Compliance

• Enforce all safety policies and complete incident reports when necessary.
• Ensure all opening, closing, and shift procedures are executed with consistency and accuracy.
• Maintain cleanliness and operational readiness of the park throughout the shift.

Rotational Leadership Development

Sales & Service Lead

• Drive front desk performance and membership sales while delivering service excellence.
• Lead guest interactions with a focus on Sky Zone’s “WOW” service standards.
• Coach team members to maximize conversions and deliver consistent guest satisfaction.

Parties & Events Lead

• Oversee execution of birthday parties, group events, and corporate outings delivering on positive memorable experiences.
• Manage scheduling, staffing, and upsell opportunities for all party and event programs.
• Ensure operational consistency and guest delight from booking to event completion.

Food & Beverage & Facilities Lead

• Manage inventory and ordering of all café items.
• Ensure health and safety standards are maintained in accordance with all inspection requirements/guidelines.
• Oversee maintenance of equipment, attractions, and cleanliness across the park ensuring all is safe, clean, and in good working condition.
• Lead facilities projects to elevate the guest experience and maintain a “best‑in‑class” look and feel.

• Part‑time Flex Lead (not available at all park locations) – Available primarily on weekends to help drive service and engagement. Rotates as needed to cover breaks and time off for other Leads.

What You Bring to the Team

• Must be at least 18 years of age or older.
• Minimum of 2 years of progressive experience in operations or guest‑facing roles, ideally in a fast‑paced environment.
• Prior supervisory or leadership experience.
• Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred.
• Basic proficiency with technology, including point‑of‑sale (POS) systems and tools like Microsoft Office Suite and Teams; comfortable learning new platforms as needed.
• Availability to work evenings, weekends, and holidays when the park (and the magic) is most alive.
• Reliable, self‑motivated, organized, and eager to grow into higher levels of responsibility.
• Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others.
• Curiosity about how daily operations connect to the bigger picture, including shift flow, guest experience, safety, and team performance.
• A hands‑on, team‑first mindset – quick to jump in where needed and support others without being asked.
• A strong sense of personal ownership – you show up prepared, follow through on responsibilities, and lead by example.
• Sound judgment and the ability to stay respectful, calm, and coachable in high‑pressure moments.
• Ability to move throughout all areas of the park, interact with guests and team members in a high‑energy, often loud environment, and lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation.

Why This Role Matters

Team Leads are future leaders in training. You help create a positive park culture by showing up with energy, integrity, and care. You set the tone for the team, support park operations in real time, and step into leadership moments that help everyone succeed. This isn’t about having it all figured out – it’s about having the drive to grow, the awareness to improve, and the character to lead with trust.

Compensation & Benefits

• Compensation range: $15–$16/hr based on qualifications, experience, and performance.
• Full‑time employees enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401(k) plan with company matching (eligibility based on age and tenure requirements).

Equal Opportunity Employer Statement

CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.