Full Time Team Lead

CircusTrix, LLC; Roswell (NM); On-site; USD 19,286 - 22,041; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan with company matching

Job summary

CircusTrix, LLC is looking for a Team Lead for its location in Roswell, New Mexico. This full-time, on-site role involves overseeing operations and leading teams to deliver an exceptional guest experience. You will act as Manager on Duty when necessary, ensuring safety and operational efficiency.

The successful candidate will have at least 2 years of experience in a fast-paced environment. Compensation ranges from $14.00 to $16.00 per hour along with a competitive benefits package.

Qualifications

• Minimum of 2 years of progressive experience in operations or guest-facing roles.
• Prior supervisory or leadership experience.
• Strong interpersonal and communication skills.

Responsibilities

• Act as Manager on Duty (MOD) ensuring operational excellence.
• Drive membership and program sales by engaging guests.
• Enforce all safety policies and maintain operational readiness.

Skills

Leadership

Customer service

Sales

Operational excellence

Tools

Point-of-sale systems

Microsoft Office Suite

Job description

CircusTrix dba Sky Zone – Team Lead (Full‑time, On‑site)

Department: Operations—Reports to: General Manager—Travel: N/A—FLSA: Non‑Exempt

WHO WE ARE

At Sky Zone, our mission is to enrich lives through the power of boundless play – whether that’s on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we’re proud to create experiences that reflect that purpose in everything we do. As the leader in active indoor entertainment, we host unforgettable birthdays, team events, and school parties across the country. Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry. Our culture is shaped by our core values: We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger. Whether in a park or a boardroom, these values guide how we lead, collaborate, and show up for each other and for the communities we serve.

WHO YOU ARE

Team Lead is a hands‑on, early‑leadership role built for high‑potential individuals ready to step up. You’ll rotate through key operational areas – Sales&Service, Parties&Events, and Food&Beverage/Facilities – gaining real responsibility, leadership experience, and the skills to run a shift like a pro. No need to be a fully developed manager – just dependable, driven, and ready to learn. You’re the kind of person who shows up, jumps in, and sets the tone. When senior leaders aren’t on‑site, we’ll count on you to step in as Manager on Duty (MOD) and keep the park running strong.

HOW YOU BRING OUR MISSION TO LIFE

Leadership & Operations

• Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.
• Provide proactive, on‑floor leadership by coaching, supporting, and delegating to Team Members across all departments.
• Step into any operational area as needed (Programs, Café, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow.
• Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.

Guest Experience & Sales

• Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
• Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.

Safety & Compliance

• Enforce all safety policies and complete incident reports when necessary.
• Ensure all opening, closing, and shift procedures are executed with consistency and accuracy.
• Maintain cleanliness and operational readiness of the park throughout the shift.

Rotational Leadership Development

Sales & Service Lead

• Drive front desk performance and membership sales while delivering service excellence.
• Lead guest interactions with a focus on Sky Zone’s “WOW” service standards.
• Coach team members to maximize conversions and deliver consistent guest satisfaction.

Parties & Events Lead

• Oversee execution of birthday parties, group events, and corporate outings delivering on positive memorable experiences.
• Manage scheduling, staffing, and upsell opportunities for all party and event programs.
• Ensure operational consistency and guest delight from booking to event completion.

F&B & Facilities Lead

• Manage inventory and ordering of all café items.
• Ensure health and safety standards are maintained in accordance with all inspection requirements/guidelines.
• Oversee maintenance of equipment, attractions, and cleanliness across the park ensuring all is safe, clean, and in good working condition.
• Lead facilities projects to elevate the guest experience and maintain a best‑in‑class look and feel.

• Part‑time Flex Lead (not available at all park locations) – available primarily on weekends to help drive service and engagement. Rotates as needed to cover breaks and time off for other Leads.

WHAT YOU BRING TO THE TEAM

• You must be at least 18 years of age or older.
• Minimum of 2 years of progressive experience in operations or guest‑facing roles, ideally in a fast‑paced environment.
• Prior supervisory or leadership experience.
• Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred.
• Basic proficiency with technology, including point‑of‑sale systems and tools like Microsoft Office Suite and Teams; comfortable learning new platforms as needed.
• Availability to work evenings, weekends, and holidays when the park (and the magic) is most alive.
• Reliable, self‑motivated, organized, and eager to grow into higher levels of responsibility.
• Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others.
• Curiosity about how daily operations connect to the bigger picture, including shift flow, guest experience, safety, and team performance.
• A hands‑on, team‑first mindset – quick to jump in where needed and support others without being asked.
• A strong sense of personal ownership – shows up prepared, follows through on responsibilities, and leads by example.
• Sound judgment and the ability to stay respectful, calm, and coachable in high‑pressure moments.
• Ability to move throughout all areas of the park, interact with guests and team members in a high‑energy, often loud environment, and lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation.

Compensation

Compensation range is $14.00‑16.00 per hour based on qualifications, experience, and performance. Full‑time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401(k) plan with company matching. Eligibility for 401(k) is based on age and tenure requirements.

CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.