O&O Park Team Lead

CircusTrix, LLC; Baton Rouge (LA); On-site; USD 19,286 - 20,664; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Job summary

Sky Zone Team Lead is a full-time, onsite role in Baton Rouge, reporting to the General Manager. You will rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, stepping in as Manager on Duty when needed to keep the park running smoothly.

You’ll lead by example, coach teammates, drive guest experiences, ensure safety, and help run shifts with strong communication and ownership across all park operations.

Qualifications

• Minimum of 2 years of progressive experience in operations or guest-facing roles.
• Experience supervising or leading a team is preferred.
• Basic proficiency with technology including POS systems and Microsoft Office Suite.

Responsibilities

• Act as Manager on Duty (MOD) when GM/OM are not present, ensuring safety and guest satisfaction.
• Coach, support, and delegate to Team Members across departments.
• Step into Programs, Café, Front Desk, Events, and other areas to maintain guest experience.
• Drive guest engagement and membership/sales opportunities.
• Enforce safety policies and ensure opening/closing procedures are followed.

Skills

Leadership

Operations

Guest service

Coaching

Tools

POS systems

Microsoft Office

Job description

Sky Zone Team Lead (Full‑time, Onsite)

Department: Operations — Reports to: General Manager

Travel: N/A | FLSA: Non‑Exempt

WHO WE ARE

At Sky Zone, our mission is to enrich lives through boundless play. We create unforgettable birthday, team, and school party experiences across the country. Founded by CircusTrix, we are a top franchise recognized for innovation and impact in the active indoor entertainment industry.

WHO YOU ARE

The Team Lead is a hands‑on, early‑leadership role for high‑potential individuals ready to step up. You’ll rotate through key operational areas—Sales & Service, Parties & Events, and Food & Beverage/Facilities—gaining real responsibility, leadership experience, and the skills to run a shift like a pro.

You’re dependable, driven, and ready to learn. When senior leaders aren’t on‑site, we’ll count on you to step in as Manager on Duty (MOD) and keep the park running strong.

HOW YOU BRING OUR MISSION TO LIFE

Leadership & Operations

• Act as Manager on Duty (MOD) when the GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.
• Provide proactive, on‑the‑floor leadership by coaching, supporting, and delegating to Team Members across all departments.
• Step into any operational area (Programs, Café, Front Desk, Events, etc.) to maintain seamless guest experiences.
• Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.

Guest Experience & Sales

• Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
• Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.

Safety & Compliance

• Enforce all safety policies and complete incident reports when necessary.
• Ensure all opening, closing, and shift procedures are executed with consistency and accuracy.
• Maintain cleanliness and operational readiness of the park throughout the shift.

Rotational Leadership Development

• Sales & Service Lead – Drive front desk performance and membership sales while delivering service excellence.
• Parties & Events Lead – Oversee execution of birthday parties, group events, and corporate outings, managing scheduling, staffing, and upsell opportunities.
• F&B & Facilities Lead – Manage inventory and ordering of all café items, maintain health and safety standards, oversee equipment and cleanliness, and lead facilities projects.
• Part‑time Flex Lead (not available at all park locations) – Available primarily on weekends to help drive service and engagement, rotating as needed to cover breaks and time off for other Leads.

WHAT YOU BRING TO THE TEAM

• You must be at least 18 years of age or older.
• Minimum of 2 years of progressive experience in operations or guest‑facing roles, ideally in a fast‑paced environment.
• Prior supervisory or leadership experience.
• Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred.
• Basic proficiency with technology, including POS systems and tools like Microsoft Office Suite and Teams.
• Availability to work evenings, weekends, and holidays.
• Reliable, self‑motivated, organized, and eager to grow into higher levels of responsibility.
• Strong interpersonal and communication skills to motivate, coach, and positively influence others.
• Curiosity about how daily operations connect to the bigger picture, including shift flow, guest experience, safety, and team performance.
• A hands‑on, team‑first mindset, quick to jump in where needed and support others without being asked.
• A strong sense of personal ownership, showing up prepared, following through on responsibilities, and leading by example.
• Sound judgment and the ability to stay respectful, calm, and coachable in high‑pressure moments.
• Ability to move throughout all areas of the park, interact with guests and team members in a high‑energy, often loud environment, and lift and carry a minimum of 20 pounds as needed.

Compensation & Benefits

Compensation is $14–$15 per hour based on qualifications, experience, and performance. Full‑time employees enjoy a competitive benefits package that includes medical, dental, and vision coverage, as well as a 401(k) plan with company matching (eligibility based on age and tenure).

CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.