O&G Industries -Application Enablement & Support Analyst- Torrington

Chamber of Commerce of Northwest Connecticut, Inc.; Torrington (CT); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Company-paid life insurance

Paid holidays

Earned time off

Job summary

O&G Industries, Inc. located in Torrington, CT, is looking for an Application Enablement & Support Analyst to be a liaison between business users and IT teams. This is not a remote position.

The ideal candidate will support application issues, improve user experience, and develop training materials. Candidates should have a strong understanding of Microsoft 365 applications, excellent communication skills, and experience in software testing.

Qualifications

• Experience supporting business applications and incident management systems.
• Strong knowledge of Microsoft 365 applications including Teams, Excel, Word, PowerPoint, and OneDrive.
• Excellent technical writing and documentation skills.

Responsibilities

• Serve as the liaison between business users and IT development teams.
• Provide frontline support for application issues and service requests.
• Identify opportunities to improve application functionality.

Skills

Support business applications

Microsoft 365 applications

Technical writing

Project coordination

Troubleshooting and problem-solving

Collaboration across teams

Job description

O&G Industries, Inc. is a leading construction company based in Torrington, CT, seeking an Application Enablement & Support Analyst to join our team.

This is not a remote position.

Responsibilities

• Serve as the liaison between business users and IT development teams.
• Provide frontline support for application issues, service requests, and reporting needs.
• Identify opportunities to improve application functionality and user experience.
• Develop and deliver user training, documentation, and support materials for business applications and Microsoft 365 tools.
• Coordinate software rollouts, testing, updates, and implementation projects.
• Support field operations, job trailer startups/moves, and division‑specific technical initiatives.
• Manage vendor relationships, software updates, QA/testing, and end‑user support for systems including Sysdyne and ERPLY POS.
• Translate business needs into technical requirements and assist with deployment and user adoption.

Qualifications

• Experience supporting business applications and incident management systems.
• Strong knowledge of Microsoft 365 applications including Teams, Excel, Word, PowerPoint, and OneDrive.
• Excellent technical writing, training, and process documentation skills.
• Strong project coordination, communication, and organizational abilities.
• Analytical mindset with strong troubleshooting and problem‑solving skills.
• Ability to collaborate effectively across technical and non‑technical teams.
• Experience with software testing, training delivery, and process mapping preferred.

We offer a competitive benefits and compensation package that includes health, dental, vision, 401(k) with company match, company‑paid life insurance, company‑paid long‑term disability insurance, paid holidays, and earned time off.

We are unable to provide immigration sponsorship for this position.

EOE/AA/Disability, Veteran and Second Chance Employer

We are an E‑Verify Participating Employer.