NYSOP Success Coach (Non-Teaching Adjunct I)

City University of New York; New York (NY); Hybrid; USD 69,000 - 80,000; Part time

Job summary

New York City College of Technology (City Tech) of the City University of New York seeks a NYSOP Success Coach (Non-Teaching Adjunct I). The role oversees a cohort of NYSOP students from onboarding to continued enrollment, providing academic planning, registration support, and targeted outreach.

The position emphasizes advising, enrollment processes, and coordination with campus systems. The successful candidate will support FAFSA/TAP completion, monitor progress, and connect students with

Qualifications

• Bachelor's Degree required.
• Experience in advisement, student services, outreach, or enrollment support.
• Ability to work with adult learners and diverse student populations.
• Ability to manage a student caseload and provide consistent follow-up.
• Familiarity with CUNYfirst, Navigate, Microsoft Office, Zoom.
• Bilingual proficiency is a plus.

Responsibilities

• Maintain holistic oversight of the cohort’s academic trajectory from admission to graduation.
• Provide advisement on academic planning, course selection, registration, and progression requirements.
• Assist with admissions, readmission, registration, and use of college systems.
• Conduct proactive outreach with students throughout the enrollment cycle.
• Guide students in completing FAFSA and TAP applications.
• Monitor progress and reach out to students needing additional support.
• Connect students to academic and support services.
• Support retention initiatives and student engagement activities.
• Maintain records of advisement, outreach, referrals, and follow-up.

Skills

Advisement

Student services

Outreach

Enrollment support

Diversity & inclusion awareness

Bilingual proficiency

Education

Bachelor's degree

Master's degree

Tools

CUNYfirst

Navigate

Microsoft Office

Zoom

Job description

NYSOP Success Coach (Non-Teaching Adjunct I)

GENERAL DUTIES

Completes non-teaching projects or complex work in support of a Campus or University administrative or academic department. This work is generally of a temporary nature and requires specialized experience or expertise.

CONTRACT TITLE

Non-Teaching Adjunct

FLSA

Non-exempt

CAMPUS SPECIFIC INFORMATION

New York City College of Technology (City Tech) of the City University of New York (CUNY) is a comprehensive college offering associate and baccalaureate degree programs in downtown Brooklyn. The Student Success Center is seeking applicants for a part-time position as a New York State Opportunity Promise (NYSOP) Success Coach (Non-Teaching Adjunct I).

The NYS Opportunity Promise (NYSOP) Success Coach maintains holistic oversight of the cohort’s academic trajectory, supporting students throughout the entire pathway from admission to graduation.

Reporting to the Assistant Director of the Student Success Center and the Assistant Vice President of Enrollment Management, the NYSOP Success Coach’s responsibilities will include but not be limited to:

• Manage an assigned cohort of NYSOP students from onboarding through continued enrollment.
• Provide advisement on academic planning, course selection, registration, and NYSOP progression requirements.
• Provide direct enrollment support to an assigned cohort of NYSOP students, including admissions and readmission processes, registration, and assistance with CUNYfirst, Navigate, and other college systems.
• Conduct proactive outreach and follow-up with students throughout the enrollment cycle.
• Facilitate targeted outreach via email and phone to encourage and assist students in completing both the FAFSA and TAP applications.
• Monitor student progress and provide timely outreach to students requiring additional support.
• Connect students to appropriate academic and student support services.
• Support retention initiatives designed to keep NYSOP students on track toward degree completion.
• Support NYSOP orientation, registration, workshops, and student engagement activities.
• Maintain accurate records of student advisement, outreach, referrals, and follow-up.
• Perform related duties as assigned.

MINIMUM QUALIFICATIONS

Bachelor's Degree required.

PREFERRED QUALIFICATIONS

• Master’s Degree
• Current or former CUNY student or experience in a college environment preferred.
• Experience in advisement, student services, outreach, or enrollment support.
• Demonstrated ability to work effectively with adult learners and diverse student populations.
• Ability to manage a student caseload and provide consistent follow-up.
• Familiarity with CUNYfirst, Navigate, Microsoft Office, Zoom, or similar systems preferred.
• Bilingual proficiency is a plus.

COMPENSATION

$53.76/hr

BENEFITS

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part‑time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

CLOSING DATE

Open until filled, with review of resumes to begin immediately.

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Location

NYC College of Technology

Job Type

Part-Time