Student Administrative Appeal/NYSOP Academic Advisor

The City University of New York; New York (NY); On-site; USD 49,000 - 52,000; Full time

Job summary

The NYSOP Academic and Student Administrative Appeal Advisor at Hostos Community College provides tailored academic advising, outreach, and career guidance to adult learners (ages 25-55) with some college credit and no degree. The NYSOP advisor will help students re-enroll, navigate program requirements, and ensure successful degree completion.

The Advisor coordinates the College's Student Administrative Appeal process and supports at-risk and non-traditional students with Title IV, TAP, and

Qualifications

• Bachelor's Degree is required.
• Two years of relevant experience is required.
• Experience in higher education setting is preferred.
• Experience using CUNYFirst or similar systems is preferred.
• Availability to work evenings and weekends when required.
• Bilingual skills are highly desirable.

Responsibilities

• Advise adult learners on academic paths, re-enrollment, and degree planning.
• Coordinate Student Administrative Appeal processes.
• Conduct workshops on enrollment deadlines and campus policies.
• Maintain records and prepare reports for campus leadership.
• Orient at-risk students on Title IV and related guidelines.

Skills

Bilingual skills

Evening hours

Weekend hours

Education

Bachelor's Degree

2 years experience

Experience in higher education

Tools

CUNYFirst

CUNY systems

Job description

Position Details

The NYSOP (New York State Opportunity Promise) Academic and Student Administrative Appeal Advisor provides tailored academic advising, outreach, and career guidance to adult learners (ages 25-55) with some college credit and no degree. The NYSOP advisor will help students re-enroll, navigate program requirements, and ensure successful degree completion. In addition to supporting the NYSOP students, the Advisor will also coordinate the College's Student Administrative Appeal process. This includes and is not limited to cases involving student record reconciliations due to extenuating circumstances.

• Advises students who experience some form of academic difficulty during their college career and are interested in furthering their education.
• Works with students to create academic plans, avail themselves of college resources, scholarships,make progress towards degree completion, successful transfer, and career exploration.
• Reporting directly to the Associate Dean of Student Development and Enrollment Management, the successful candidate will provide ongoing support to students who need to file administrative, academic, and Satisfactory Academic Progress (Title IV, TAP, Readmission of at-risk and non-traditional students).
• Conducts workshops and informs students about enrollment deadlines, campus policies, and procedures.
• In coordination with supervisor, makes recommendations on administrative review decisions after review of all written appeals and supporting documents.
• Maintains records and monitors academic progress of NYSOP students & students submitting administrative appeals; prepares reports for campus leadership.
• Orients at-risk students on federal guidelines regarding the Academic Appeals and Title IV Appeal processes.
• Communicates decisions to students and works with students on follow-up.
• Assess the impact of interventions and shares with leadership for planning purposes.
• Communicates processes to Advisement Units and other stakeholders.
• Responds to student inquiries in accordance with policies and procedures in a timely manner.
• Provides enrollment support and works collaboratively with Admissions and Advisement Units to support enrollment related activities.
• Works collaboratively with Financial Aid, OAA, Bursars, Admissions, Accessibility Resource Center, and Advisement Units to assist students.
• Assess the impact of intervention provided to NYSOP student cohorts on retention.
• Attends meetings and events on campus and externally to uplift matters affecting student retention.

• Advises students who experience some form of academic difficulty during their college career and are interested in furthering their education.
• Works with students to create academic plans, avail themselves of college resources, scholarships,make progress towards degree completion, successful transfer, and career exploration.
• Reporting directly to the Associate Dean of Student Development and Enrollment Management, the successful candidate will provide ongoing support to students who need to file administrative, academic, and Satisfactory Academic Progress (Title IV, TAP, Readmission of at-risk and non-traditional students).
• Conducts workshops and informs students about enrollment deadlines, campus policies, and procedures.
• In coordination with supervisor, makes recommendations on administrative review decisions after review of all written appeals and supporting documents.
• Maintains records and monitors academic progress of NYSOP students & students submitting administrative appeals; prepares reports for campus leadership.
• Orients at-risk students on federal guidelines regarding the Academic Appeals and Title IV Appeal processes.
• Communicates decisions to students and works with students on follow-up.
• Assess the impact of interventions and shares with leadership for planning purposes.
• Communicates processes to Advisement Units and other stakeholders.
• Responds to student inquiries in accordance with policies and procedures in a timely manner.
• Provides enrollment support and works collaboratively with Admissions and Advisement Units to support enrollment related activities.
• Works collaboratively with Financial Aid, OAA, Bursars, Admissions, Accessibility Resource Center, and Advisement Units to assist students.
• Assess the impact of intervention provided to NYSOP student cohorts on retention.
• Attends meetings and events on campus and externally to uplift matters affecting student retention.
• Essential duties require on-campus presence.

Qualifications

Bachelor's Degree required.

The Following Qualifications Are Preferred

• Two years of experience
• Experience working in higher education setting
• Experience using CUNY systems including CUNYFirst
• Availability to work evening and weekend hours when required
• Bilingual skills is highly desirable

Cuny Title Overview

Provides academic counseling and planning services to a diverse student population.

• Assists students with clarifying values and goals; counsels students regarding educational options, requirements, policies and procedures.
• Offers academic and personal support to guide students through the course selection process
• Provides students with effective and timely referral to other college and external support services
• Monitors and evaluates students' educational progress by conducting academic progress audits
• Establishes and maintains student files, databases and records; prepares activity reports and analyses
• May specialize in providing advice on specific programs or to specific student groups
• Performs related duties as assigned.

Job Title Name:

Academic Advisor

CUNY TITLE:

Assistant to HEO

FLSA:

Exempt

Compensation And Benefits

$48,647 - $52,426; Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

CLOSING DATE

--Search Reopened--

Open until filled with review of applications to begin May 11, 2026

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID:

32207

Location:

Hostos Community College

Job Type:

Full-Time