NY/NJ Area Quality and Records Manager

HDR; New York (NY); On-site; USD 94,000 - 138,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability insurance

Life insurance

Retirement plan with employer match

Paid time off

Paid holidays

Tuition reimbursement

Job summary

HDR is seeking a Quality and Records Manager to lead the local QMS and partner with area leadership to advance quality culture across projects. The role acts as the local Quality Office representative and drives continuous improvement.

You will guide project managers on plans (PMP, QMP, RMP), coordinate with area quality managers, report on QMS progress and audit results, and develop onboarding programs to ensure staff awareness of HDR QMS across locations including New York.

Qualifications

• Professional degree or equivalent years of experience.
• Minimum 6 years of industry experience with at least 3 years in quality.
• Quality certification or ability to obtain one.
• Strong understanding of QMS fundamentals.
• Proven skills in staff communication and engagement.
• Strong verbal and written communication with investigative interview experience.
• Proficiency in MS Excel, Word, Adobe PDF and PowerPoint.

Responsibilities

• Serve as the local leadership representative for quality and support the implementation of the QMS.
• Work with area leadership to advance a culture of quality and serve as the local representative of the Quality Office.
• Provide guidance to Project Managers on project plans and best practices.
• Coordinate with area business group project quality managers on project support needs and lessons learned.
• Report QMS implementation, audit resolution strategies, and updates to leadership.
• Communicate QMS updates to area leadership and staff as appropriate.
• Develop and maintain local area processes for QMS/ILG requirements with cross-functional input.
• Develop and maintain a comprehensive onboarding program to raise awareness of HDR QMS.

Skills

Leadership

Staff communication

Verbal communication

Written communication

Investigative interviewing

MS Excel

MS Word

PowerPoint

Adobe PDF

Education

Professional Degree or equivalent

Tools

MS Excel

PowerPoint

MS Word

Adobe PDF

Job description

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?

Watch Our Story: https://www.hdrinc.com/our-story

Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.

In the role of Quality and Records Manager, we'll count on you to:

Serve as the local leadership representative for quality and support the implementation of the QMS. They work to continually advance the culture of quality by working in close partnership with area leadership and serve as the local representative of the quality office.

• Provide guidance and support to Project Managers regarding development of project plans (e.g., PMP, QMP, RMP), identifying best practices for their projects when requested
• Coordinate with the local area business group project quality managers on project support needs and transmission of key project experience.
• Regularly report QMS implementation, lessons learned, and audit resolution strategies to the Quality Office.
• Communicate QMS and ILG updates and Quality Office and ILG directives to the area leadership and staff as appropriate.
• Develop and update local area processes supporting implementation of QMS and ILG requirements. Work cross-functionally with area leadership to continually align and refine local delivery processes (e.g., Business Groups, Operations, Accounting, Marketing, Human Resources, Safety, etc.).
• Develop and maintain a comprehensive new employees on-boarding program to provide awareness of the HDR QMS and its role in our organization.
• Respond to staff questions or issues related to policies and procedures related to the organization's QMS.
• Identify local opportunities for training and support through monitoring loss trends due to quality related issues.

Preferred Qualifications

• Strong commitment to enhancing quality culture among local leadership and staff.
• Must have strong leadership skills and be able to manage relationships with Area Leadership, Quality Office, and local project teams effectively.
• Must be able to resolve conflicts between vested parties to reach solutions where risk can be mitigated while allowing business to remain flexible/nimble.
• High level of collaboration and self-awareness; focused on both reinforcing corporate quality and risk management messaging as well as details of our reporting systems and core quality processes.
• Embrace the HDR brand promise and values.
• Represents HDR's commitment to fulfil project responsibilities and obligations to client and internal management stakeholders. Must provide professional and ethical direction for the company and staff.
• Preference given to local candidates

Required Qualifications

• Professional Degree required or equivalent years of experience.
• A minimum of 6 years industry experience with a minimum of 3 years in related quality fields.
• Applicable quality certification (or ability to obtain)
• A firm understanding of QMS fundamentals.
• Proven skills in the areas of staff communication and engagement.
• Strong verbal and written communication with investigative interview experience.
• Strong familiarity with MS Excel, Word, Adobe PDF and PowerPoint.

What We Believe

HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.

Our Commitment

As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.

Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.

We provide a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement. The expected compensation range for this position depends upon skills, experience, education and geographical location. (Stated benefits are for full-time regular positions. Temporary and part-time roles eligible for limited benefits.) {New York}: $94,150 - $138,375 {New Jersey}: $86,618 - $138,375

Primary Location: United States-New York-New York

Other Locations: United States-New Jersey-Newark, United States-New York-White Plains, United States-New Jersey-Pennington, United States-New Jersey-Woodcliff Lake

Industry: Corporate/Support Services

Schedule: Full-time

Employee Status: Regular

Business Class: Marketing and Admin

Job Posting: Aug 26, 2026

At HDR, we are committed to the principles of employment equity. We are an Affir... (https://www.hdrinc.com/equal-employment-opportunity-employer). We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.