NY/NJ Area Professional Services Manager

HDR, Inc.

New York (NY)

On-site

USD 184,000 - 262,000

Full time

14 days+

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Benefits offered by this job

medical

dental

vision

retirement plan with employer match

paid time away

tuition reimbursement

employee referral bonus

Job summary

HDR, Inc. is seeking an Area Professional Services Manager in New York, NY. You will lead technical staff, coordinate staffing, and advance quality delivery across transportation disciplines, including rail, aviation and highway, while working with operations and marketing teams to meet client needs.

The role emphasizes mentoring, client relationship growth, and a collaborative, employee-owned culture. HDR offers a comprehensive benefits package and opportunities in a leading transportation

Qualifications

15 years of experience solving client issues in Quality, Transportation, Transit, Rail, Aviation and design practice.
Experience managing diverse teams and delivering high-quality projects.
Registration with a professional/engineering body and strong technical expertise.
Ability to work with operations, technical, and marketing managers on professional services.
Committed to quality and HDR values.
Active participant in HDR's employee-owned culture.

Responsibilities

Develop and coordinate area staff competencies to meet client needs and market drivers.
Lead training and development of area staff in technical and business skills.
Balance workload and ensure qualified staffing of project teams with QA/QC oversight.
Oversee QC review activities and assign experienced reviewers.
Lead continuous improvement through standards, procedures and lessons learned.
Support hiring and retention of key staff in the area.
Champion BGX opportunities and cross-sector collaboration.

Skills

Project delivery

Client relationships

Mentoring

Quality focus

Written and verbal communication

Team collaboration

Organized multi-tasking

Deadline-driven

Education

Bachelor's degree in a related field

Job description

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story:' https://www.hdrinc.com/our-story Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. We believe transportation is more than movement, it's the foundation of connected, thriving communities. As part of HDR's Transportation Business Group, you'll help shape the systems that move people and goods safely, efficiently, and sustainably. From designing resilient highways and iconic bridges to advancing transit, passenger and freight rail, aviation, federal transportation ports and marine infrastructure, your work will directly support economic vitality, public safety, sustainable and resilient communities and quality of life. We bring together planners, engineers, architects, construction management staff, environmental, strategic communications, economists, management consultants and specialists across disciplines to solve complex mobility challenges with innovation, technical excellence, and a deep understanding of community needs. Whether you're modernizing aging infrastructure or pioneering next-generation transportation solutions, your contributions will help define the future of mobility. This isn't just a job, it's a chance to lead progress, drive meaningful impact, and leave a legacy of smarter, more connected transportation networks. We are all employee-owners at HDR, which is the foundation of our collaborative culture that connects employees around the world.

In the role of Area Professional Services Manager, we'll count on you to:

Be responsible to the Area Manager to develop, coordinate, monitor and improve technical competencies of area staff and products to meet client needs and market drivers.
Lead and monitor development and training of area staff in technical and business competencies.
Oversee workload balancing and ensure qualified staffing of project teams. Lead quality assurance efforts to implement QA/QC Program activities striving for continuous improvement.
Monitor project QC Review activities including assignment of experienced and qualified reviewers.
Lead and monitor activities for continuous improvement including development and use of technical standards, procedures, best practices and lessons learned.
Lead and participate in project reviews and support project teams with management of claims and losses.
Lead the Area mentoring initiative.
Oversee technical and digital delivery evolution, in collaboration with subject matter experts.
Work with AM to streamline and coordinate business processes consistent with Area, corporate policy and MOA.
Oversee and ensure implementation of quality, standards, and best practices.
Provide leadership to assigned business class leaders, including the cross-sector leaders.
Collaborate with Area operations, market sectors, business classes, and delivery leaders.
Participate in Area strategic planning and plan implementation.
Support area activities related to hiring and retaining key staff.
Serve as a champion for BGX opportunities.
Support communication and coordination within all business groups.
Perform other duties as needed

Preferred Qualifications

Minimum 15 years of progressive experience in a role focused on understanding and solving client issues in the area's Quality, Transportation, Transit, Rail, Aviation and design practice.
History of successful project and/or program management execution with a focus on quality technical delivery and project leadership.
Demonstrated success in cultivating client relationships to win pursuits and execute projects, especially in the local NY/NJ markets.
A passion for developing a culture of quality
Strong skills in mentoring and developing staff to have fulfilling careers at HDR
Excellent written and verbal communication skills.
A team-first collaborative attitude.
Self-motivated requiring minimal oversight.
Well organized with multi-tasking skills.
Able to work under and meet tight deadlines.
New York and/or New Jersey PE (or demonstrated ability to obtain one by comity within 6 months of hire).
Keyword(s): Project Delivery, Quality Resource Management, Civil Engineering, Transit, Rail, Aviation, Highway, Design, Construction, Management, Consulting, Professional Services

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Required Qualifications

Bachelors degree in a related field
A minimum 15 years' of experience
Maintains professional or engineering registration and has extensive related technical expertise
Experienced in management and development of diverse teams
Works cooperatively with operations managers, technical staff and marketing managers on professional services-related efforts
Committed to quality, improvement and HDR values
An attitude and commitment to being an active participant of our employee-owned culture is a must

What We Believe

HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.

Our Commitment

As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.

Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.

We provide a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement. The expected compensation range for this position depends upon skills, experience, education and geographical location. (Stated benefits are for full-time regular positions. Temporary and part-time roles eligible for limited benefits.) {New York, NY}: $183,575 - $262,250