NVOCC Operations Coordinator

Landstar System, Inc.; Jacksonville (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Landstar System, Inc. is seeking an International NVOCC Operations Coordinator in Jacksonville, Florida. This role involves overseeing operations of NVOCC agents, ensuring compliance, and maintaining high service standards while offering a competitive salary and comprehensive benefits.

Benefits

Affordable medical plans

Employer 401(k) match

Paid time off

Tuition assistance

Qualifications

• High School Diploma or equivalent required.
• 1 year experience in transportation/logistics and customer support mandatory.
• Preferred experience in VOCC operations activities.

Responsibilities

• Oversee operations and customer service activities of NVOCC agents.
• Research ocean freight rates and recommend routing.
• Train new NVOCC agents on international policies.

Skills

Communication

Multi-tasking

Knowledge of U.S. Administration Regulations

Education

High School Diploma or equivalent

1 year of experience in the transportation/logistics industry

1 year of customer support experience

Job description

Landstar Transportation Logistics, Jacksonville, Florida, United States of America

Job Description

Posted Thursday, June 19, 2025 at 5:00 AM

What is Landstar?

Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry’s most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company.

Schedule: Monday–Friday 8am-5pm

Salary: $18.28 - $22.86 per hour based on experience

What work will you perform?

The International NVOCC Operations Coordinator is responsible for overseeing the operations and customer service activities of Non-Vessel Operating Common Carrier (NVOCC) agents from the corporate headquarters support center and across the global agent network. This role ensures the efficient handling of international NVOCC shipments and compliance with company policies and procedures. The coordinator plays a key role in supporting agents and internal teams to maintain high service standards, optimize operational performance, and drive consistency throughout the international logistics network.

• Independently research ocean freight rates and recommend the most reliable and economical routing.
• Communicate with agents and/or customers and co-workers to facilitate the efficient movement of cargo.
• Interpret ocean carrier rate changes and as a result maintain internal rate quotation software as required as well as the input of new service contract rates.
• Execute the company compliance program with NVOCC agents concerning the shipment of hazardous materials, denied parties listing, import and export licensed cargo, FMC regulated tariff-filing issues.
• Train new NVOCC agents on Landstar Global Logistics' international policies, procedures, and systems.
• Consult on initial shipment queries from agents including informed referrals to company qualified NVOCC agents if appropriate.

Required Minimum Experience and Education:

• High School Diploma or equivalent
• 1 year of experience in the transportation/logistics industry
• 1 year of customer support experience

Preferred Experience and Education:

• 1 year work experience in ocean transportation intermediary of VOCC (vessel operating common carrier) operations activities in the USA

Knowledge, Skills, and Abilities:

• Basic knowledge of U.S. Administration Regulations (e.g. FMC, Hazmat, EAR) and other government agency requirements
• Good working knowledge of domestic and international geography including countries, major cities, and seaports
• Strong verbal and written communication skills
• Must be able to multi-task

Why work at Landstar?

Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team.

Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.

If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you!

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to [e-mail] .

Privacy Policy

Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under anagreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.

Landstar Transportation Logistics, Jacksonville, Florida, United States of America