Operations Coordinator

Hillman; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

A leading company is seeking a detail-oriented Operations Coordinator to oversee the daily functions of their 3rd party kiosk program. The ideal candidate will manage operations, parts control, and deployment coordination in a fast-paced environment, requiring strong problem-solving and organizational skills.

Qualifications

• Experience preferably in the field service industry.
• Ability to handle detailed reporting is essential.

Responsibilities

• Manage Out-of-Service report and ensure its availability.
• Coordinate new kiosk setups and manage weekly rollout plans.
• Review and correct service ticket data to ensure billing accuracy.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Microsoft Suite Skills

Attention to Detail

Education

3+ years experience in operations, logistics, or project coordination

Tools

Microsoft Excel

SharePoint

Database or Ticketing Systems

Job description

Operations Coordinator Virtual Req #4736 Thursday, June 19, 2025

Job Summary

We are seeking a highly organized, proactive, and detail-oriented Operations Coordinator to support day-to-day operations for our 3rd party kiosk program. This role serves as a key liaison between internal teams and 3rd party kiosk, ensuring seamless execution of operational tasks, communication, and issue resolution. The ideal candidate will be a self-starter with strong problem-solving skills who can effectively manage multiple priorities in a fast-paced environment.

Essential Job Functions *

1. Operations Management & Reporting - Create, update, and manage the Out-of-Service (OOS) Master report weekly; ensure availability on SharePoint for Customer Service. Generate manager-level reports and present actionable insights for the tri-weekly meetings. Attend and represent the organization in those meetings.

2. Parts & Inventory Control - Monitor and follow up on parts orders and backorders daily, ensuring shipment accuracy and timeliness. Track part statuses, confirm shipments, and resolve issues related to mislabeling, incorrect deliveries and return tracking. Maintain backorder (BO) reports and status updates are accurately reflected from the Tempe location.

3. Deployment Coordination - Manage weekly rollout plans by confirming regional coverage, calculating SLA distances, and coordinating new kiosk setups in the K2 system. Add Kiosk Technicians (KT) and kiosk numbers as needed during deployments.

4. Ticket & Report Oversight - Review service ticket data 2–3 times per week to identify and correct improperly closed tickets that could impact billing or commissions. Ensure dispatch arrivals and repair entries are accurate to support the month-end invoicing.

5. Operational Support - Act as the primary point of contact for daily escalations including but not limited to technician requests, swaps, PSE, and Tier 2 issues. Document the escalations, solutions, and track next steps in database for trending and reporting.

* This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

• 3+ years of experience in operations, logistics, or project coordination (field service industry experience preferred)
• Strong analytical and problem-solving skills; ability to handle detailed reporting
• Excellent verbal and written communication skills
• Proficient in Microsoft Excel, SharePoint, and database or ticketing systems (K2 knowledge a plus)
• Comfortable working with cross-functional teams and managing competing priorities
• Highly organized with strong attention to detail

Competencies – Knowledge, Skills and Abilities

• Microsoft Suite Skills
• Strong Excel Skills

Operational Equipment

• NA

Work Environment and Physical Demands

Work Environment

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Physical Demands

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The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. Other details

• Job Family Field Services
• Job Function FSVC: Kiosk Techs
• Pay Type Salary
• Travel % 0
• Telecommute % 0

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