NV - Customer Service Rep 2025 - SUNBUGGY

SunBuggy; Las Vegas (NV); Hybrid; USD 22,000 - 30,000; Full time

Job summary

SunBuggy is seeking a Customer Service Representative to support guests by phone, online, and in person. You will book reservations, process payments, and assist with check-in while maintaining a courteous, knowledgeable presence in a busy lobby.

The role requires strong interpersonal skills, basic math, and reliable computer use. The position offers hybrid work with two at-home evenings weekly and opportunities for advancement within SunBuggy.

Qualifications

• High school diploma and basic math competency for handling monetary transactions.
• Proficient computer skills for email, browsing, and data entry.
• Clear communication over phone, online, and in person.
• Must have a valid NV driver's license.

Responsibilities

• Answer inquiries via phone, internet, and in person; book reservations and process payments.
• Work from home for two evening shifts per week (4 pm–9 pm) with reliable internet.
• Assist guests with check-in; ensure rental contracts are completed; facilitate video orientations.
• Participate in in-office admin projects, marketing, media production, safety meetings and training.
• Keep guest and office areas clean.
• May act as dispatcher or shift manager as needed.

Skills

Interpersonal skills

Communication skills

Basic math

Computer literacy

Detail oriented

Remote work ability

Team player

Education

High School Diploma

Job description

CSR (Customer Service Representative)

Reports To

The CSR will report to Office Manager.

Job Overview

CSR provides customer service to our guests over the phone, online, and in person by responding to inquiries, booking reservations, providing phone support for rental guests, and facilitating check-in procedures. Maintain a knowledge of the different tours and rentals offered by SunBuggy to be able to answer questions and set proper guest expectations competently. Light clerical duties such as filing, copying, and scanning. Participates in maintaining a clean and neat appearance of lobby and office areas.

Responsibilities And Duties

• Answer customer inquiries via phone, internet, and in person, book reservations and process payment
• Ability to work from home (reliable internet) 2 evening shifts per week (4 pm to 9 pm)
• Assist guests with the check-in process, ensure rental contracts get completed properly, facilitate video orientations at lobby
• Participate in various in office administrative side projects, marketing, media production, safety meetings, and training.
• Participate in keeping guest and office areas clean.
• May function as dispatcher, or as Shift Manager as needed

Qualifications

• Good interpersonal skills and ability to maintain and foster cooperative and courteous working relationships with the public, peers, and supervisors.
• High School Diploma and basic math competency to handle monetary transactions
• Basic Proficiency at using a computer for email, browsing, and data entry
• Ability to Communicate clearly over the phone, online, and in person
• Maintain a neat appearance, wear company provided uniform shirt
• Ability to sit, stand, walk, climb, stoop, kneel, and crouch, bend, and reach.
• Ability to lift and carry up to 25 pounds
• Ability to work independently, organize and prioritize work, respond to varied and changing work demands and make decisions as required.
• MUST HAVE A VALID NV DRIVERS LICENSE

Hourly Base Pay + Spiffs + Bonuses, full-time reps average $16 -$22 per hour