Hospitality Services Associate

Kootenai Health, Inc.; Coeur d'Alene (ID); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Tuition assistance

Retirement plan

Shift differentials

Wellness program

Referral bonus

Job summary

Kootenai Health is seeking a Hospitality Associate to support patients and families in our hospital dining and room service operations. You will deliver meals, assist with cafe services, and help maintain clean, safe work areas while delivering exceptional customer care.

Join a collaborative team of cooks, baristas, dietitians and patient support staff. We value a positive attitude, reliable attendance, and the ability to stay calm in a fast-paced healthcare environment.

Qualifications

• Customer service experience preferred.
• Ability to communicate clearly with patients and staff.
• Positive attitude and strong work ethic.
• Ability to work in a fast-paced hospital environment.

Responsibilities

• Demonstrates urgency and positive attitude.
• Follows clinical standards designated for individual patient orders.
• Ensures correct and prompt delivery of food with exceptional customer service.
• Work with Clinical Staff to ensure timely and accurate delivery of patient meals.
• Maintains sanitation standards, monitors hot and cold food temperatures.
• Works as part of a team and independently at times.
• Relies on experience and judgment to plan and accomplish goals.
• Regular and predictable attendance is an essential job function.

Skills

Customer service

Communication

Teamwork

Problem solving

Education

High School diploma or equivalent

Job description

• Schedule/Shift/Hours Full Time - Variable

Our Hospitality Associates work directly with Cooks and other Hospitality Services team members to provide the best possible experience for patients and families being cared for in the hospital. Hospitality Associates demonstrate excellent customer service skills, strong communication ability, creative problem solving and high standards for quality and cleanliness. All our Associates are service focused team players who come to work with a positive attitude every day.

Team Highlights:

The Hospitality department at Kootenai Health offers a wide range of supportservices to various departments, staff members and patients. Our 120-member team is made up of a variety of contributors including an executive chef, sous chefs, cooks, baristas, clinical dietitians, nutrition technicians, guest relation associates, and hospitality services associates. We offer catering services within the hospital, prepare and serve patient meals through our room service program, operate a cafe and coffee service for employees and hospital guests, stock all the units with food and paper items, and provide a high level of patient nutrition support and education by our registered dietitians. As a member of this fast-paced and dynamic team, you are involved in offering the highest level of care regardless of the role you play.

Responsibilities:

• Demonstrates a strong sense of urgency, excellent work ethic and an exceptionally positive attitude
• Follows clinical standards designated for individual patient orders
• Ensures correct and prompt delivery of food with exceptional customer service
• Work with Clinical Staff to ensure timely and accurate delivery of patient meals
• Maintains strict sanitation standards, monitors hot and cold food temperatures
• Works as part of a team and independently at times
• Familiar with standard concepts, practices, and procedures within the field
• Relies on experience and judgment to plan and accomplish goals
• Regular and predictable attendance is an essential job function
• Performs other related duties as assigned
• Competent to meet age specific needs of the unit assigned

Requirements and Minimum Qualifications:

• High School diploma or equivalent preferred
• Has current Idaho Food Handler’s card or must obtain within 90 days of hire
• 1 year of experience working in food service preferred
• 1 year of customer service experience preferred
• Ability to work and problem solve in a fast-paced environment

Working Conditions:

• Must be able to lift or move up to 25 lbs
• Must be able to maintain a standing and/or sitting position
• Typical equipment used in a clinical job
• Must be able to stoop, crouch or bend

About Kootenai Health

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

As your next employer, we are excited to offer you:

• Comprehensive medical coverage, including fully employer‑paid options for eligible full‑time employees, plus affordable plans for part‑time staff.Benefits begin on the 1st of the month following 30 days of employment.
• Dental, vision, life, and pet insurance, with telemedicine and wellbeing resources available to all employees
• Tuition assistance after 90 days to support your professional growth
• Retirement plans with pre‑tax and Roth options and employer matching from 3%–6%
• Competitive pay, plus night, weekend, and PRN shift differentials
• Award‑winning wellness program with coaching, financial wellness resources, and free or discounted access to fitness centers and premium wellbeing apps
• PerkSpot discountsproviding access to thousands of exclusive deals in over 25 categories
• And an employee referral bonus program

Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.

Why I love my job in Hospitality Services at Kootenai Health

A variety of medical, dental, and vision insurance plans are available to both full and part-time employees, with some available at no cost to the employee. In addition, benefit-eligible employees also gain access to the following:

• Tuition assistance and career development programs
• Robust Retirement Plan
• Night, weekend and PRN shift differentials

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