Nutrition Technician

Kootenai Health; Coeur d'Alene (ID); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Medical coverage

Tuition assistance

Retirement plan

Wellbeing program

Discount programs

Employee referral bonus

Job summary

Kootenai Health is seeking a Part-time Hospitality Services team member in Coeur d'Alene, Idaho. You will handle patient meal orders, coordinate room service, and assist with guest trays and staff meals, while supporting dietitians and ensuring dietary accuracy.

Join a 120-member team delivering high-quality food service across hospital departments, including cafe operations and food stock management. Training and advancement opportunities are available in a supportive healthcare environment.

Responsibilities

• Answer patient meal orders by phone using room service and hospital-wide order entry software.
• Clarify allergies and dietary restrictions to ensure meals meet orders.
• Collaborate with dietitians in EMR for allergy updates and nutrition support.
• Coach patients in selecting meals that meet dietary needs and preferences.
• Coordinate with call center and assist with dietitian projects and training.
• Maintain records, reports, logs and other required documents.
• Follow up on missed meals and assist with guest and staff meals.

Education

High school diploma or equivalent preferred

Training in Dietetics or experience in dietary office preferred

Job description

• Schedule/Shift/Hours Part Time - Variable

The Hospitality department at Kootenai Health offers a wide range of supportservices to various departments, staff members and patients. Our 120-member team is made up of a variety of contributors including an executive chef, sous chefs, cooks, baristas, clinical dietitians, nutrition technicians, guest relation associates, and hospitality services associates. We offer catering services within the hospital, prepare and serve patient meals through our room service program, operate a cafe and coffee service for employees and hospital guests, stock all the units with food and paper items, and provide a high level of patient nutrition support and education by our registered dietitians. As a member of this fast-paced and dynamic team, you are involved in offering the highest level of care regardless of the role you play.

Responsibilities:

• Answers the telephone to receive menu orders for patient meals using the room service software and the hospital wide order entry software to process patient meals, snacks and oral nutrition supplements according to their dietary needs and/or food allergies.
• Uses allergy clarification flow chart, appropriate scripting and questioning and knowledge from training and diet classes to assure compliance to diet order and any food allergies during meal ordering process.
• Understands the role of dietitian in allergies and alerts dietitian to needed changes for allergies in the EMR.
• Works with patients to coach them in selecting viable options when diet compliances are encountered to the initial menu item selected.
• Whenever possible finding a solution that leaves the patient satisfied and having necessary information to make positive choices with food selections.
• Takes messages, answers questions and relays information to the supervisors and clinical dietitians using established department guidelines.
• Maintains all required records, reports, statistics, logs, files and other documents required.
• Follows up on missed meals to offer food to our patients.
• Assists with guest trays and staff meals according to procedures.
• Coordinates the call center and assists with registered dietitian projects.
• Leads call center team meetings.
• Assists with development of training materials and leads training in the call center.
• Relies on experience and judgment to plan and accomplish goals.
• Performs other related duties as assigned.

Requirements and Minimum Qualifications:

• High school diploma or equivalent preferred.
• Training in Dietetics or experience in dietary office preferred.

Working Conditions:

• Must be able to maintain a standing and/or sitting position
• Typical equipment used in a clinical job
• Exposure to extreme heat and cold for short periods of time
• Work in confined spaces for short periods of time

About Kootenai Health

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

As your next employer, we are excited to offer you:

• Comprehensive medical coverage, including fully employer‑paid options for eligible full‑time employees, plus affordable plans for part‑time staff.Benefits begin on the 1st of the month following 30 days of employment.
• Dental, vision, life, and pet insurance, with telemedicine and wellbeing resources available to all employees
• Tuition assistance after 90 days to support your professional growth
• Retirement plans with pre‑tax and Roth options and employer matching from 3%–6%
• Competitive pay, plus night, weekend, and PRN shift differentials
• Award‑winning wellness program with coaching, financial wellness resources, and free or discounted access to fitness centers and premium wellbeing apps
• PerkSpot discountsproviding access to thousands of exclusive deals in over 25 categories
• And an employee referral bonus program

Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person‑centered healthcare team, we can't wait to meet you!

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.

Why I love my job in Hospitality Services at Kootenai Health

A variety of medical, dental, and vision insurance plans are available to both full and part‑time employees, with some available at no cost to the employee. In addition, benefit‑eligible employees also gain access to the following:

• Tuition assistance and career development programs
• Robust Retirement Plan
• Night, weekend and PRN shift differentials

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