Nutrition Tech

UPMC; Erie (Erie County); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

UPMC Hamot is seeking a Nutrition Tech to operate the call center and assist with bedside meal orders. You will guide patients through computerized menus within therapeutic diet constraints and ensure safety and accuracy in order processing.

The role emphasizes excellent patient service, accurate documentation, and coordination with Nursing and Dietitians. Prior hospital experience and Act 34 clearance are preferred.

Qualifications

• Operate Computrition Hospitality Suite to guide patient meal orders.
• Verify diet orders and food allergies in electronic records.
• Provide patient-centered service with safety-focused care.
• Associate degree in diet therapy preferred; or HS diploma with hospital experience.
• Act 34 clearance required.

Responsibilities

• Operate the call center for meal orders and bedside ordering.
• Input diet orders and nutrition notes into patient records.
• Coordinate with Nursing, Dietitians, Trayline for meals and diets.
• Ensure accuracy of tray delivery and nourishments per diet orders.
• Maintain communication with patients and families about meal options.

Skills

Communication skills

Safety & patient care

EHR data entry

Dietary knowledge

Education

Diet therapy degree preferred

High school diploma or equivalent with 2 years hospital experience

Tools

Computrition Hospitality Suite

Job description

UPMC Hamot is hiring a casual Nutrition Tech to join our dietary team!

Purpose:

The Nutrition Tech is responsible for operating the call center where patients call down to place their meal orders, and/or taking meal orders at the bedside. Utilizing a computerized menu system, the Nutrition Tech guides the patient through the menu-ordering process, within the constraints of their therapeutic diet order and safety considerations.

Responsibilities:

• Strictly ensures safety precautions and inputs Special Service instructions into patient records, for situations such as Safety Trays, Aspiration Precautions, Nissen considerations, Missed Meals, etc.
• Confidentially utilizes electronic health record to verify diet orders, enteral feedings, and food allergies. Assists with inpatient meal trayline or meal delivery as needed. Performs in accordance with system-wide competencies/behaviors.
• Performs other duties as assigned. Possesses the ability to obtain and interpret information considering age specific needs.
• Assures accurate implementation of the diet prescription. Demonstrates exceptional customer service behaviors through all interactions.
• Completes all clerical activities and processes orders appropriately. Completes assigned patient activities. Participates in meal tray and nourishment delivery.
• Supports a positive working relationship with others and actively supports and participates in performance improvement activities.
• Demonstrates UPMC’s commitment to Service Excellence by understanding the needs of patients, their families, physicians, and co-workers and doing what is required the first time, every time by being responsible, sensitive, accurate, timely, coordinated, and thorough.
• Operates Computrition Hospitality Suite computerized menu program. Guides inpatients with care and compassion through the process of ordering their meals/snacks, within the constraints of their physician prescribed therapeutic diet order.
• Interacts and coordinates care relevant to diet orders or other with Patients, Nursing, Registered Dietitians, Trayline Workers, Tray Passers, Cooks.
• Handles all diet office phone calls and communicates issues to the appropriate areas. Accurately inputs nutritional supplements, in accordance with physician, Registered Nurse and Registered Dietitian Nutritionist medical record orders. Accurately executes Enteral Tube Feeding orders.
• Maintains out of stock items and communicates to patients as needed. Maintains and prints 10am, 2pm and HS snacks/nourishments.
• Communicates all TPN consults or other relevant nutrition issues to the Registered Dietitians as needed. Troubleshoots diet order trayline conflicts. Inputs and processes special diet considerations such as Gastric Bypass diets, Calorie Counts, Safety.
• Associate Degree in diet therapy or a related field preferred; or High school graduate or equivalent with two years of technical experience in a hospital setting or a related area preferred. Verbal and written communication skills.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran