Nutrition Service Coordinator - Weekend Only

Massachusetts General Hospital; Boston (MA); On-site; USD 26,000 - 37,000; Full time

Job summary

Massachusetts General Hospital is seeking a patient-facing Diet Aide to support meal service on assigned units. You will prepare, assemble, and deliver patient meal trays, confirm correct diet orders, and maintain a clean galley and service area.

The role emphasizes exceptional customer service, accurate order processing, and adherence to food safety standards. Day shifts with 16 hours per week may vary by unit, and on-site work is required.

Qualifications

• Must be able to read, write, and speak English.
• Basic Computer and math skills.
• Food service needs/diet modification/religious food practices for sick patients.
• On the job training consisting of 1 week.

Responsibilities

• Communicates patient diet orders for each meal to the department Data Center and ensures diet orders are accurately implemented.
• Reviews patient trays to confirm each patient receives the correct meal and diet based on current orders.
• Obtains trays from the tray line for new admissions and for patients whose diet orders have advanced.
• Prepares, assembles, and delivers patient meal trays, including coffee, tea, ice cream, yogurt, garnishes, and other appropriate items.
• Ensures trays are presented neatly and removes packaging and wrappings as appropriate.
• Assists patients with opening milk, juice, condiments, and other meal items as needed.
• Collects and returns used meal trays following each meal service.
• Provides patients with menu selection sheets and daily specials, explaining the meal selection process and available options.
• Assists patients who are unable to independently complete menu selections and communicates relevant information to appropriate department staff.
• Demonstrates exceptional customer service and uses Excellent Encounter skills when interacting with patients, families, visitors, and staff.
• Maintains a clean, organized, and sanitary patient service area and galley before, during, and after meal service.
• Performs designated cleaning tasks and special cleaning assignments according to department schedules and standards.
• Inventories and orders nourishments and nutritional supplements for between-meal service and patient trays, as assigned.
• Monitors nourishment and supplement inventory and removes expired or outdated products in accordance with food safety standards.
• May inventory and order supplies for nursing nourishment areas.
• Retrieves supplies from the department Service Center, stocks designated areas, and rotates perishable items using appropriate inventory practices.
• Maintains effective working relationships with coworkers and establishes strong rapport with clinical and nursing staff on assigned units.
• Communicates relevant patient information to the clinical dietitian, including concerns related to a patient's ability, willingness, or interest in eating.
• May orient and train new employees on department procedures, workflows, and service standards.
• Demonstrates the knowledge and skills necessary to provide age-appropriate service to patients across the lifespan.
• Applies knowledge of growth and development principles to recognize and respond appropriately to patients' age-specific needs.
• Provides services in accordance with department policies, procedures, regulatory requirements, and patient safety standards.
• Performs other duties as assigned.
• Requires use of an N95 mask in accordance with department and organizational requirements.

Skills

Customer service

Communication

Food handling

English literacy

Physical stamina

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Essential Functions

• Communicates patient diet orders for each meal to the department Data Center and ensures diet orders are accurately implemented.
• Reviews patient trays to confirm each patient receives the correct meal and diet based on current orders.
• Obtains trays from the tray line for new admissions and for patients whose diet orders have advanced.
• Prepares, assembles, and delivers patient meal trays, including coffee, tea, ice cream, yogurt, garnishes, and other appropriate items.
• Ensures trays are presented neatly and removes packaging and wrappings as appropriate.
• Assists patients with opening milk, juice, condiments, and other meal items as needed.
• Collects and returns used meal trays following each meal service.
• Provides patients with menu selection sheets and daily specials, explaining the meal selection process and available options.
• Assists patients who are unable to independently complete menu selections and communicates relevant information to appropriate department staff.
• Demonstrates exceptional customer service and uses Excellent Encounter skills when interacting with patients, families, visitors, and staff.
• Maintains a clean, organized, and sanitary patient service area and galley before, during, and after meal service.
• Performs designated cleaning tasks and special cleaning assignments according to department schedules and standards.
• Inventories and orders nourishments and nutritional supplements for between-meal service and patient trays, as assigned.
• Monitors nourishment and supplement inventory and removes expired or outdated products in accordance with food safety standards.
• May inventory and order supplies for nursing nourishment areas.
• Retrieves supplies from the department Service Center, stocks designated areas, and rotates perishable items using appropriate inventory practices.
• Maintains effective working relationships with coworkers and establishes strong rapport with clinical and nursing staff on assigned units.
• Communicates relevant patient information to the clinical dietitian, including concerns related to a patient's ability, willingness, or interest in eating.
• May orient and train new employees on department procedures, workflows, and service standards.
• Demonstrates the knowledge and skills necessary to provide age-appropriate service to patients across the lifespan.
• Applies knowledge of growth and development principles to recognize and respond appropriately to patients' age-specific needs.
• Provides services in accordance with department policies, procedures, regulatory requirements, and patient safety standards.
• Performs other duties as assigned.
• Requires use of an N95 mask in accordance with department and organizational requirements.

Qualifications

Must be able to read, write, and speak English. Basic Computer and math skills. Food service needs/diet modification/religious food practices for sick patients. Job routine- procedures for completing different tasks. Must be capable of implementing exemplary customer service skills as outlined in the Excellent Encounter training. Food service experience desirable. On the job training consisting of 1 week. Effective interpersonal and communications skills. Ability to provide compassionate care to patients. Attention to detail. Must be able to lift 25-30 lbs. and must be able to stand for extended period (most of shift). Motor coordination. Ability to organize work, work efficiently and quickly, meet deadlines. Ability to understand and follow procedures. Ability to use judgment and solve problems independently. Basic computer profiency. N95 mask required.

Additional Job Details (if applicable)

Additional Job Description

Remote Type

Onsite

Work Location

273 Charles Street

Scheduled Weekly Hours

16

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$18.58 - $26.58/Hourly

Grade

3At Mass General Brigham

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.