Nutrition Assistant

Brigham and Women’s Faulkner Hospital; Boston (MA); On-site; USD 24,796 - 37,195; Full time

Job summary

Brigham and Women's Faulkner Hospital, Inc. is seeking a Nutrition Assistant to deliver high-quality, personalized nutritional care to patients on a 30-hour schedule, 7:00 am–3:00 pm, Wed-Fri and every other weekend.

You will support diet plans, assist with menu selections, and ensure patients receive nourishment at each meal. You will collaborate with RNs, MDs, and dietitians, participate in tray rounds, and adhere to CARE standards while upholding hospital policies.

Qualifications

• Must be able to read, write, and speak English clearly.
• Healthcare experience including patient contact preferred.
• Experience with customer service via telephone preferred.
• Basic computer skills to use hospital programs/systems.

Responsibilities

• Attends department meetings and supports meal service as assigned.
• Assists patients with menu choices that fit diet restrictions and MD/RD/RN instructions.
• Ensures patients receive nourishment at each meal and notifies RN when needed.
• Assists with tray line operations and adheres to department standards.

Skills

English fluency

Customer service

Communication skills

Basic computer skills

Education

High School Diploma

Tools

Hospital software

Job description

Site: Brigham and Women's Faulkner Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Schedule: 30 hours, 7:00 am – 3:00 pm, Wednesday, Thursday, Friday and every other weekend. The Nutrition Assistant performs a variety of duties pertaining to the delivery of high quality, personalized nutritional care to all patients. The Nutrition Assistant is responsible for upholding and enforcing standards and policies as set forth by the hospital and the department.

Essential Functions

• Attends department meetings, monthly in‑services, training classes, etc. as assigned.
• Assists patients with menu choices that fit within diet restrictions.
• Adjusts patient meal selections to comply with diet and with MD/RD/RN instructions.
• Ensures that all patients receive nourishment at each meal; notifies RN when this does not happen.
• Answers phone and assists with callers’ requests according to department guidelines.
• Follows department procedures for ordering supplements and enteral nutrition support products.
• Complies with department standards for meal delivery and set‑up.
• Completes regular and therapeutic diet menus according to standards of care and department standards.
• Assists tray line staff and supervisor as needed.
• Rarely delivers trays to patients.
• Ensures intakes for calorie counts are completed.
• Conducts meal rounds and tray assessments as assigned.
• Reports issues and complaints.
• Rectifies any issues as needed.
• Communicates regularly with clinical and production teams (patient issues, special orders, need for diet education, etc.).
• Recognizes and performs duties that need to be completed.
• Responsible for upholding and enforcing standards and policies as set forth by the hospital and the department.

Qualifications

Education: High School Diploma or Equivalent preferred. Can accept experience in lieu of a degree.

Experience: Healthcare experience including patient contact preferred. Prior experience with customer service via telephones preferred.

Knowledge, Skills, and Abilities:

• Staff adheres to all I C.A.R.E. Standards.
• Must be able to read, write, and speak English clearly.
• Ability to push food carts.
• Ability to pleasantly and effectively handle multiple phone lines and voicemail.
• Must have basic computer skills to use various programs/systems within the hospital.
• Strong communication and interpersonal skills are required.

Physical Requirements

• Standing Frequently (34‑66%)
• Walking Frequently (34‑66%)
• Sitting Occasionally (3‑33%)
• Lifting Occasionally (3‑33%) 35 lbs+ (w/assisted device)
• Carrying Occasionally (3‑33%) 35 lbs+ (w/assisted device)
• Pushing Occasionally (3‑33%)
• Pulling Occasionally (3‑33%)
• Climbing Occasionally (3‑33%)
• Balancing Frequently (34‑66%)
• Stooping Occasionally (3‑33%)
• Kneeling Occasionally (3‑33%)
• Crouching Occasionally (3‑33%)
• Crawling Occasionally (3‑33%)
• Reaching Occasionally (3‑33%)
• Gross Manipulation (Handling) Frequently (34‑66%)
• Fine Manipulation (Fingering) Frequently (34‑66%)
• Feeling Constantly (67‑100%)
• Foot Use Rarely (Less than 2%)
• Vision – Far Constantly (67‑100%)
• Vision – Near Constantly (67‑100%)
• Talking Constantly (67‑100%)
• Hearing Constantly (67‑100%)

Additional Job Details

• Standing Frequently (34‑66%)
• Walking Frequently (34‑66%)
• Sitting Occasionally (3‑33%)
• Lifting Occasionally (3‑33%) 35 lbs+ (w/assisted device)
• Carrying Occasionally (3‑33%) 35 lbs+ (w/assisted device)
• Pushing Occasionally (3‑33%)
• Pulling Occasionally (3‑33%)
• Climbing Occasionally (3‑33%)
• Balancing Frequently (34‑66%)
• Stooping Occasionally (3‑33%)
• Kneeling Occasionally (3‑33%)
• Crouching Occasionally (3‑33%)
• Crawling Occasionally (3‑33%)
• Reaching Occasionally (3‑33%)
• Gross Manipulation (Handling) Frequently (34‑66%)
• Fine Manipulation (Fingering) Frequently (34‑66%)
• Feeling Constantly (67‑100%)
• Foot Use Rarely (Less than 2%)
• Vision – Far Constantly (67‑100%)
• Vision – Near Constantly (67‑100%)
• Talking Constantly (67‑100%)
• Hearing Constantly (67‑100%)

Remote Type

Onsite

Work Location

1153 Centre Street

Scheduled Weekly Hours

30

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$18.26 – $27.13 per hour

Grade

SF1110

Benefits and Compensation

We offer competitive base pay, comprehensive benefits, career advancement opportunities, differentials, premiums, and bonuses as applicable. The base pay information provided offers an estimate based on the minimum job qualifications; it does not encompass all elements contributing to your total compensation package. Additional benefits and programs are available to support your professional growth.

EEO Statement

Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)‑282‑7642.

Mass General Brigham Competency Framework

Our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.