Nutrition Service Coordinator

Massachusetts General Hospital; Boston (MA); On-site; USD 25,000 - 37,000; Full time

Job summary

Mass General Brigham is seeking a Food Service Worker to deliver patient meals, assemble trays, and ensure each diet order is met in a fast-paced healthcare setting.

You will work onsite at 273 Charles Street, interact with patients and care teams, maintain clean galleys, stock supplies, and participate in training new staff. Evening shift, 20 scheduled hours per week.

Pay range shown in posting; benefits and additional compensation may apply.

Qualifications

• High School Diploma or Equivalent required.
• ServSafe Food Handler Certification preferred.
• 5-7 years directly related experience required.
• Ability to work independently and as part of a team.
• Physical ability to stand long periods and lift up to 50 pounds.

Responsibilities

• Prepare, assemble, and deliver patient meals, beverages, and snacks according to diet orders.
• Assist patients with menu selections and provide friendly, personalized service.
• Communicate diet changes and patient food-related concerns with the appropriate care team.
• Ensure each patient receives the correct meal and provide assistance with opening packages and condiments as needed.
• Collect trays and maintain clean, organized galleys and nourishment areas.
• Stock, rotate, and monitor food, supplements, and supplies, including removing expired items.
• Build strong relationships with patients, families, clinical staff, and coworkers.
• Support the training and orientation of new team members as needed.
• Provide age-appropriate service while following department policies, procedures, and patient-care standards.

Skills

Customer service

Teamwork

Detail-oriented

Dependable

Communication

Education

High School Diploma or Equivalent

Job description

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Join Our Team

As a Food Service Worker, you'll play an important role in creating a positive patient experience by providing friendly, timely, and accurate meal service. You'll prepare and deliver patient trays, assist with menu selections, and ensure meals meet each patient's specific diet order and needs.

What You'll Do

• Prepare, assemble, and deliver patient meals, beverages, and snacks according to diet orders.
• Assist patients with menu selections and provide friendly, personalized service.
• Communicate diet changes and patient food-related concerns with the appropriate care team.
• Ensure each patient receives the correct meal and provide assistance with opening packages and condiments as needed.
• Collect trays and maintain clean, organized galleys and nourishment areas.
• Stock, rotate, and monitor food, supplements, and supplies, including removing expired items.
• Build strong relationships with patients, families, clinical staff, and coworkers.
• Support the training and orientation of new team members as needed.
• Provide age-appropriate service while following department policies, procedures, and patient-care standards.

What We're Looking For

Someone who is customer-service focused, dependable, detail-oriented, and comfortable working in a fast-paced healthcare environment. If you enjoy helping others and take pride in making a patient's experience a little better, we'd love to have you join our team.

Qualifications

Education
High School Diploma or Equivalent required

Licenses and Credentials
ServSafe Food Handler Certification - ServeSafe National Restaurant Association preferred

Experience
directly related experience 5-7 years required

Knowledge, Skills and Abilities

• Ability to work independently but also be a team player.
• Moderate physical effort requiring long periods of standing, walking, and periodic lifting of 50 pounds or more.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

273 Charles Street

Scheduled Weekly Hours

20

Employee Type

Regular

Work Shift

Evening (United States of America)

Pay Range

$18.58 - $26.58/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.