Food Service Supervisor

Mass General Brigham Incorporated.; Boston (MA); On-site; USD 38,503 - 56,068; Full time

Job summary

Mass General Brigham is seeking a Food Service Supervisor to oversee the preparation and serving of meals at our facilities in Boston. You will supervise staff, coordinate schedules, and manage food production, inventory, and supplier relations to ensure quality and efficiency.

Strong leadership and experience in food service operations are required, with a focus on safety procedures, budgeting, and maintaining high standards across multiple service sites.

Qualifications

• Education: Associate's Degree in Nutrition required; experience in lieu of degree may be accepted.
• Licenses and Credentials: ServSafe Food Handler Certification; ServSafe National Restaurant Association preferred.
• Experience: 5–7 years in food service; 2–3 years in a supervisory role preferred.
• Knowledge, Skills and Abilities: Ability to monitor quality and enforce safety procedures; competence in ordering and inventory control; strong leadership and scheduling abilities.

Responsibilities

• Develops and monitors budgets and production plans for food and labor costs.
• Prepares work schedules and assigns personnel to meet production plans.
• Inspects orders to ensure all foods meet standards for presentation, temperature, and portioning.
• Prepares and supervises the preparation of a wide range of cold dishes, appetizers, and fillings for distribution to multiple sites.
• Maintains production records, reports, and department files as required.
• May order food items directly from suppliers and evaluate suppliers for best value.

Skills

Food service management

Budget management

Supervisory experience

Inventory control

Staff training

Education

Associate's Degree in Nutrition

Job description

Site

The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Supervises and coordinates the activities of food service personnel engaged in the preparation and serving of meals. Coordinates the acquisition of food items and functionally supervises the activities of other employees engaged in similar work. Does this position require Patient Care? No.

Essential Functions

• Develops and monitors budgets and sales goals related to food and labor costs; estimates daily and weekly production and inventory food requirements; coordinates inventory needs with menu forecasts.
• Prepares work schedules and assigns personnel to meet production plans.
• Inspects orders to ensure that all foods meet prescribed standards for presentation, temperature, and proper portioning; instructs food service personnel in accepted standards.
• Prepares and/or supervises the preparation of a wide range of cold dishes, appetizers, and fillings for distribution to multiple food service sites.
• Maintains food production records, reports, and department files as required.
• May order food items directly from suppliers; evaluates suppliers to determine the best and most cost-effective sources of specific items.

Qualifications

• Education: Associate's Degree in Nutrition required. Can this role accept experience in lieu of a degree? Yes.
• Licenses and Credentials: ServSafe Food Handler Certification; ServSafe National Restaurant Association preferred.
• Experience: Food service experience 5-7 years required; experience in a supervisory role 2-3 years preferred.
• Knowledge, Skills and Abilities:
  • Knowledge of supplies, equipment, and/or services ordering and inventory control.
  • Ability to resolve customer complaints and concerns.
  • Ability to monitor and/or maintain quality control standards.
  • Ability to plan work schedules and assign duties; ability to provide or arrange for training.
  • Records maintenance skills.
  • Ability to supervise and train assigned staff.
  • Ability to lead and train staff and/or students.
  • Knowledge of organizational structure, workflow, and operating procedures.
  • Ability to read, understand, follow, and enforce safety procedures.
  • Knowledge of maintenance and care of culinary facilities, equipment, supplies, and materials.

Additional Job Details

• Physical Requirements: Standing Frequently (34-66%), Walking Frequently (34-66%), Sitting Occasionally (3-33%), Lifting Occasionally (3-33%) 35lbs+ (w/assisted device), Carrying Occasionally (3-33%) 35lbs+ (w/assisted device), Pushing Occasionally (3-33%), Pulling Occasionally (3-33%), Climbing Occasionally (3-33%), Balancing Frequently (34-66%), Stooping Occasionally (3-33%), Kneeling Occasionally (3-33%), Crouching Occasionally (3-33%), Crawling Occasionally (3-33%), Reaching Occasionally (3-33%), Gross Manipulation (Handling) Frequently (34-66%), Fine Manipulation (Fingering) Frequently (34-66%), Feeling Constantly (67-100%), Foot Use Rarely (Less than 2%), Vision - Far Constantly (67-100%), Vision - Near Constantly (67-100%), Talking Constantly (67-100%), Hearing Constantly (67-100%).
• Remote Type: Onsite.
• Work Location: 55 Fruit Street.
• Scheduled Weekly Hours: 0.
• Employee Type: Per Diem.
• Work Shift: Rotating (United States of America).
• Pay Range: $27.95 - $40.70 / Hourly; Grade 6.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Company Overview

Mass General Brigham Competency Framework: At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.