Nutrition Service Aide

Fairview Health Services; Minneapolis (MN); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Medical benefits

Dental & vision

PTO/vacation

Tuition reimbursement

Retirement plan

Job summary

Fairview East Bank University Hospital is seeking a Nutrition Service Aide to support patient meals and communicate dietary needs to nursing staff and the nutrition services team. The role involves guiding customers through the room service process by phone and coordinating with hospital staff on diet orders.

Location is Minneapolis, with an evening part-time schedule. The position emphasizes excellent customer service, basic math, and clear written and verbal communication in English.

Qualifications

• Must have strong customer service skills and ability to communicate clearly in English.
• Ability to explain diet orders and assist patients with room service processes.
• Proven problem solving, basic math, and reliable work ethic.

Responsibilities

• Explain diet orders to patients or staff.
• Be knowledgeable about nutrients in foods and dietary needs.
• Understand modified diets and culturally appropriate food choices.
• Identify foods relative to patient allergies and therapeutic diets.
• Serve as a liaison between patients, nursing staff, and nutrition services.

Skills

Customer service

English communication

Problem-solving

Basic math

Education

High school diploma

Tools

Office/computer skills

Job description

Job Overview

Are you passionate about providing excellent customer service and helping patients have a positive hospital experience? Fairview East Bank University Hospital is seeking a Nutrition Service Aide to serve as an important connection between patients, nursing staff, and our nutrition services team.

you will g uides customers through room service process by phone and communicates with hospital staff regarding diet order information.

Location: Fairview East Bank University Hospital, located in Minneapolis

Hours: 23.5 hours biweekly

Schedule: Evening shift

Week 1:

Monday - 3:45pm-6:45pm

Thursday - 3:45pm-6:45pm

Week 2:

Monday - 3:45pm-6:45pm

Saturday - 11:15am-6:45pm

Sunday - 11:15am-6:45pm

Schedule may change based on the needs of the operation.

Responsibilities

• Ability to explain diet order to patient or staff.
• Knowledge of specific nutrients in food.
• Understanding of dietary needs with modified diets.
• Understanding of culturally specific food choices.
• Ability to identify foods in relation to patient allergies.Ability to determine appropriate food choices for therapeutic diets.

Required Qualifications

• less than 1 year Six months customer service experience and six months office equipment/computer experience. (Confirmed completion of formal training in office/computer software/hardware may substitute for the office/computer experience.)
• Ability to communicate clearly, both verbally and in writing, in English
• Problem-solving, critical thinking and negotiation/persuasion skills
• Basic math skills
• Ability to provide consistent outstanding customer service
• Successful completion with a passing grade of 80% of the Diet Comprehension Training Program within four weeks
• Free of any corrective action for six months

Preferred Qualifications

• College level nutrition or hospitality related coursework completion greater than or equal to the second year of a four-year degree program or
• A graduate of a two-year program
• Previous experience in a healthcare food service department, working in the diet office or directly with patients to provide the appropriate meal to meet their diet specifications
• Previous experience in the front of house operations of healthcare, hotels restaurants or country clubs
• Previous experience as a switch board operator, telemarketer or customer service technician

Benefit Overview

Fairview offers a generous benefits package, including but not limited to medical, dental, vision, PTO/vacation and Safe and Sick Time, tuition reimbursement, retirement and more! Please follow this link for additional information: https://www.fairview.org/benefits/afscme

Compensation Disclaimer

The posted compensation range corresponds to the minimum and maximum pay rates outlined in your union agreement for the respective job classifications at the time of job posting. An individual's pay rate within this range may be influenced by various factors, including FTE, skills, knowledge, educational background, and qualifying experience as specified in the contract. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status