Nutrition Service Adie

Fairview Health Services; Minneapolis (MN); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Benefits package

Job summary

Fairview Health Services in Minneapolis is seeking a patient-focused team member to support both patient dining and hospital food service operations. You will assist patients with meal ordering over the phone, coordinate with hospital staff on dietary needs, and deliver friendly service in the cafeteria through stocking, serving, and customer support.

The role is part-time with 16 hours biweekly, with a day/evening schedule including weekend shifts (11:30am–8:00pm); schedule may change based on

Qualifications

• Must have clear verbal and written English communication.
• Ability to explain diet orders to patients or staff.
• Basic math and problem-solving skills are required.
• Formal training in office/computer software may substitute for some experience.

Responsibilities

• Explain diet orders to patient or staff.
• Know nutrients in food and dietary needs.
• Identify foods related to allergies and therapeutic diets.
• Assist patients with meal ordering over the phone.
• Stock and serve in the cafeteria and provide customer support.
• Coordinate with hospital staff on dietary needs.

Skills

Customer service

Verbal communication

Written communication

Basic math

Problem solving

Dietary knowledge

Education

High school diploma or equivalent

Dietary training program

Tools

Office computers

Telephone systems

Job description

Job Overview

Fairview is hiring!We are seeking a customer-focused team member to support both patient dining and retail food service operations. This role assists patients with meal ordering over the phone, collaborates with hospital staff regarding dietary needs, and provides excellent service in the cafeteria through stocking, serving, and customer support.

Location: Fairview East Bank University Hospital, located in Minneapolis

Hours: 16 hours biweekly

Schedule: day/evening shift 11:30am-8:00pm

Week 1:

Saturday & Sunday 11:30am-8:00pm

Schedule may change based on the needs of the operation.

Responsibilities

• Ability to explain diet order to patient or staff.
• Knowledge of specific nutrients in food.
• Understanding of dietary needs with modified diets.
• Understanding of culturally specific food choices.
• Ability to identify foods in relation to patient allergies.
• Ability to determine appropriate food choices for therapeutic diets.

Required Qualifications

• less than 1 year Six months customer service experience and six months office equipment/computer experience. (Confirmed completion of formal training in office/computer software/hardware may substitute for the office/computer experience.)
• Ability to communicate clearly, both verbally and in writing, in English
• Problem-solving, critical thinking and negotiation/persuasion skills
• Basic math skills
• Ability to provide consistent outstanding customer service
• Successful completion with a passing grade of 80% of the Diet Comprehension Training Program within four weeks
• Free of any corrective action for six months

Preferred Qualifications

• College level nutrition or hospitality related coursework completion greater than or equal to the second year of a four-year degree program or
• A graduate of a two-year program
• Previous experience in a healthcare food service department, working in the diet office or directly with patients to provide the appropriate meal to meet their diet specifications
• Previous experience in the front of house operations of healthcare, hotels restaurants or country clubs
• Previous experience as a switch board operator, telemarketer or customer service technician

Benefit Overview

Fairview offers a generous benefits package, including but not limited to medical, dental, vision, PTO/vacation and Safe and Sick Time, tuition reimbursement, retirement and more! Please follow this link for additional information: https://www.fairview.org/benefits/afscme

Compensation Disclaimer

The posted compensation range corresponds to the minimum and maximum pay rates outlined in your union agreement for the respective job classifications at the time of job posting. An individual's pay rate within this range may be influenced by various factors, including FTE, skills, knowledge, educational background, and qualifying experience as specified in the contract. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status